At a Glance
- Tasks: Handle customer complaints, coach team members, and analyse complaint trends for improvement.
- Company: Join a forward-thinking company that values innovation and excellence in customer service.
- Benefits: Competitive pay, career development opportunities, and a vibrant work environment in Manchester.
- Other info: Hybrid working model with 3 days on-site, perfect for balancing work and life.
- Why this job: Make a real impact in customer relations while growing your career in a supportive team.
- Qualifications: Experience in coaching teams, strong communication skills, and proficiency in Office applications.
Do you have a background in customer service and banking, including coaching and managing team members? This is your chance to join a company that values innovation, collaboration, and excellence. The role of Financial Services Agent offers you an exciting opportunity to make a real impact, working within a team dedicated to delivering outstanding customer relations and ensuring compliance with regulatory standards. With opportunities for career development, exposure to senior management, and the chance to work on meaningful projects, this is a role that promises growth and success.
What You Will Do:
- Handle customer complaints with precision, ensuring strict adherence to regulatory timeframes and standards.
- Liaise with external suppliers, including the Financial Ombudsman and technical teams, to resolve customer issues effectively.
- Prepare and present regulatory complaint reports and insightful commentary to senior management and forums.
- Manage and coach a team of case handlers, driving performance and ensuring adherence to compliance training.
- Analyse complaint trends for root cause identification and implement corrective actions to enhance customer satisfaction.
- Collaborate with various departments to ensure seamless cross-functional cooperation and resolution of issues.
What You Will Bring:
- Proven experience in coaching, developing, and managing team members to achieve their objectives.
- Strong organisational skills with the ability to prioritise tasks under strict deadlines.
- Exceptional communication and negotiation skills, with the ability to handle escalations and complex customer dissatisfaction.
- Proficiency in Office applications, particularly Excel and PowerPoint, for data validation and reporting.
- A strong understanding of fair treatment of customers and a commitment to maintaining internal controls and process adherence.
This company is deeply committed to delivering the highest standards in customer relations while ensuring compliance with regulatory requirements. As a Financial Services Agent, you will play a vital role in supporting the company’s goals of excellence, innovation, and customer satisfaction. Your contributions will drive improvements and ensure that the company remains at the forefront of its industry.
Location: This role is based in Manchester, offering a vibrant work environment in a city known for its rich culture and strong business community. Hybrid working with 3 days per week on site.
If you’re ready to embrace this exciting opportunity and make a difference, don’t wait. Apply now to become a Financial Services Agent and take the next step in your career journey!
Financial Services Agent in Manchester employer: Jonathan Lee Recruitment Ltd
Join a forward-thinking company in Manchester as a Financial Services Agent, where innovation and collaboration are at the heart of our work culture. We offer competitive pay, hybrid working options, and ample opportunities for career development, ensuring that you can grow alongside a team dedicated to excellence in customer relations. With a commitment to employee growth and a vibrant city atmosphere, this role promises not just a job, but a meaningful career path.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Agent in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and compliance, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your communication skills! As a Financial Services Agent, you'll need to handle complaints and liaise with various teams. Role-play common scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Financial Services Agent role!
We think you need these skills to ace Financial Services Agent in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Financial Services Agent role. Highlight your customer service background, coaching experience, and any relevant banking knowledge to catch our eye!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve improved team performance or resolved customer complaints to demonstrate your impact.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. A touch of authenticity can make your application stand out in a sea of formal submissions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application lands right where it needs to be!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service and banking. Understand the key responsibilities of a Financial Services Agent, especially around handling complaints and compliance. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Coaching Skills
Since the role involves managing and coaching team members, be prepared to discuss your experience in this area. Think of specific examples where you've successfully developed others or improved team performance. This will highlight your leadership abilities and fit for the position.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific customer complaints or regulatory issues. Practise your responses to these scenarios, focusing on your problem-solving skills and adherence to compliance standards. This will demonstrate your ability to think on your feet and manage complex situations.
✨Get Familiar with Data Tools
Since proficiency in Excel and PowerPoint is important, make sure you're comfortable discussing how you've used these tools in previous roles. Be ready to talk about how you've analysed data or created reports, as this will show your analytical skills and attention to detail.
