At a Glance
- Tasks: Deliver exceptional customer service through calls, emails, and live chat.
- Company: Dynamic contact centre focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hybrid working, and opportunities for skill development.
- Other info: Fast-paced environment with excellent career growth potential in Manchester.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a positive attitude towards change.
Do you have a background in customer service, looking for a role offering development and progression? This is your chance to join an exciting and dynamic contact centre environment where no two days are the same. As a Customer Support Expert, you'll play a pivotal role in delivering exceptional service while enjoying the opportunity to develop your skills, enhance your expertise, and make a real difference to customers. The company offers a supportive and fast-paced environment that values innovation, adaptability, and customer satisfaction. If you’re looking for a role that rewards dedication and resilience, this is the perfect opportunity for you.
What You Will Do:
- Handle inbound and outbound calls with professionalism, providing outstanding customer service at every interaction.
- Respond to customer enquiries received through email, live chat, SMS and post, ensuring a seamless and positive experience.
- Process payments, investigate payment issues, and provide settlement quotes with accuracy and efficiency.
- Assist customers with financial health and loss recovery enquiries, offering tailored guidance.
- Support customers through the end-of-contract process and address any dissatisfaction with empathy and resolution-focused solutions.
- Perform account administration tasks, including name/address changes, sending letters/emails, and offering technical support for digital platforms.
What You Will Bring:
- Strong communication skills, both written and verbal, with the ability to build rapport and trust over the phone.
- Confident IT skills and a willingness to learn new systems and applications.
- A positive attitude towards change, including adapting to new technology and business transformation.
- The ability to actively listen to customer needs and provide personalised solutions.
- Resilience and adaptability in a fast-paced contact centre environment.
This role is integral to the company’s mission of delivering industry-leading customer service and fostering positive experiences that encourage recommendations. The company values individuals who are committed to excellence and who take ownership of their work, ensuring customers receive the best possible outcomes.
Location: This exciting opportunity is based in Manchester, offering hybrid working and a vibrant, accessible location for professionals seeking career growth.
Interested? If you're ready to step into a role where your skills and dedication will be valued, apply now to become a Customer Support Expert.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Customer Support Expert in Manchester employer: Jonathan Lee Recruitment Ltd
Join a vibrant and dynamic team in Manchester as a Customer Support Expert, where your dedication and resilience will be rewarded in a supportive contact centre environment. The company fosters a culture of innovation and adaptability, offering ample opportunities for personal and professional growth while ensuring that you make a meaningful impact on customer experiences. With hybrid working options and a commitment to excellence, this role is perfect for those looking to thrive in a fast-paced setting.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Expert in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you successfully handled change or resolved customer issues. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Support Expert in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Expert role. Highlight your customer service background and any relevant achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our dynamic team. Keep it friendly and professional, just like we are at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they deliver customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Expert, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to build rapport and trust with customers.
✨Demonstrate Adaptability
In a fast-paced environment, adaptability is crucial. Be ready to discuss times when you’ve successfully adapted to change or learned new systems quickly. Highlighting your resilience and positive attitude towards change will resonate well with the interviewers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer service skills. Practise responding to common customer enquiries or complaints. This will not only help you feel more confident but also showcase your problem-solving abilities and empathy towards customers.
