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- Tasks: Build relationships with customers and manage their orders efficiently.
- Company: Join a leading FMCG company focused on customer satisfaction and professional growth.
- Benefits: Enjoy a modern office environment with a great work-life balance, Monday to Friday.
- Why this job: Make a real impact on customer satisfaction while advancing your career in a fast-paced industry.
- Qualifications: Experience in B2B environments, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to support external managers and contribute to the company's success.
Unlock your potential with an exciting opportunity to become an Internal Account Manager for a leading FMCG company. This role offers the chance to work within a dynamic team, focusing on customer satisfaction and account management. With a strong emphasis on professional development and a supportive work environment, this position is perfect for those looking to advance their career in a fast-paced industry. What You Will Do: – Establish and develop relationships with both new and existing customers to understand their needs and ensure satisfaction. – Handle purchase orders meticulously from input to updates, maintaining the order book to support On-Time-In-Full delivery. – Proactively manage customer orders, providing timely updates and resolutions to any issues. – Take ownership of customer complaints, ensuring quick and efficient resolution. – Support the External National Account Managers in customer reviews and achieving targets. – Update and maintain internal systems with relevant information to ensure data integrity and team accessibility. – processing orders on the system, checking on customer forecast, stock availability What You Will Bring: – Proven experience within a B2B environment. – Strong relationship-building skills, with experience in managing customer interactions via phone, email, or face-to-face. – Excellent organisational skills, with the ability to work in a fast-paced environment to tight deadlines. – Outstanding communication skills at all levels, with good IT proficiency, especially in Microsoft Office. – Desirable: Knowledge of the UK food industry, experience with SAP, and familiarity with CRM systems. This role plays a pivotal part in bridging the gap between the company and its customers, ensuring the seamless flow of information and maintaining high levels of customer service. By joining the team, you will contribute to the company's ongoing success and uphold its core values and objectives. Location: This role is based in a modern office environment, Monday to Friday from 8.45am to 5.00pm, offering a perfect work-life balance. Interested?: If you're ready to take on a challenging yet rewarding role as an Internal Account Manager and make a significant impact on customer satisfaction and company growth, we want to hear from you. Apply today to embark on a fulfilling career journey! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Internal Account Manager employer: Jonathan Lee Recruitment Ltd
Contact Detail:
Jonathan Lee Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarize yourself with the FMCG industry, especially the UK food sector. Understanding current trends and challenges will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your experience in B2B environments by preparing specific examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll likely need to demonstrate your ability to manage data and reports effectively.
✨Tip Number 4
If you have experience with SAP or CRM systems, be ready to discuss how you've used these tools to enhance customer service and streamline processes.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a B2B environment and showcases your relationship-building skills. Emphasize any relevant experience with customer interactions, especially through phone and email.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Internal Account Manager role. Mention specific examples of how you've successfully managed customer orders and resolved complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your organizational skills and ability to work under tight deadlines. Mention your proficiency in Microsoft Office and any experience with SAP or CRM systems, as these are desirable for the role.
Include Contact Information: Ensure your CV includes your name, email address, phone number, and location (post code, town, or county). This is crucial for your application to be processed effectively by Jonathan Lee Recruitment.
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Showcase Your Relationship-Building Skills
Since this role emphasizes strong relationship-building, be prepared to share specific examples of how you've successfully managed customer interactions in the past. Highlight your ability to understand customer needs and ensure their satisfaction.
✨Demonstrate Organizational Abilities
The position requires excellent organizational skills, especially in a fast-paced environment. Discuss your methods for managing multiple tasks, such as handling purchase orders and maintaining data integrity, while meeting tight deadlines.
✨Communicate Clearly and Effectively
Outstanding communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, whether discussing your experience with customer complaints or explaining how you would support the External National Account Managers.
✨Familiarize Yourself with Relevant Tools
Knowledge of CRM systems and SAP is desirable for this position. If you have experience with these tools, be sure to mention it during the interview. If not, consider doing some research to show your willingness to learn and adapt.
