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- Tasks: Schedule and coordinate service work for machinery across the UK and Europe.
- Company: Join a friendly, inclusive engineering team in Telford.
- Benefits: Competitive salary, generous leave, healthcare, and pension scheme.
- Why this job: Make a real impact by optimising service operations and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in scheduling or maintenance planning.
- Other info: Enjoy regular company events and excellent onboarding support.
The predicted salary is between 32000 - 35000 £ per year.
This role focuses on scheduling, coordinating, and monitoring service work of machinery and material handling equipment to ensure efficient operations that meet both customer and business needs. Working for a Telford based company, you will be part of a workshop and service engineering team concerned with the installation and maintenance of automated material handling equipment across the UK and Europe. The role involves direct liaison with customers, allocation of field service engineers, and accurate system updates.
Hours: 8 – 5 Mon – Fri with am and pm paid 15 min breaks.
Responsibilities:- Plan and schedule jobs, service calls, and projects for field service engineers; manage tight deadlines and maximise productivity.
- Allocate resources based on engineer's skills and availability; make recommendations to optimise efficiency.
- Serve as main contact for customers and engineers, handle job requests, provide updates, and maintain professional relationships.
- Keep scheduling systems up-to-date with accurate task, resource, and timing data.
- Track and report KPIs; collaborate with field engineers and support on-site activities.
- Identify and act on opportunities to streamline processes, improve first-time fix rates, and boost operational performance.
- Excellent written and verbal communication; capable of handling reactive service issues and escalating as needed.
- Skilled in scheduling systems and business software.
- Positive, proactive, and team-oriented attitude.
- Background in facilities maintenance, maintenance planning to include experience coordinating and planning engineers and scheduling diaries, reviewing reports and creating remedial schedules.
- Machine building and after sales support, material handling equipment or machine tools.
- Experience in facilities maintenance, food, FMCG or maintenance planning is advantageous.
- Current or recent experience working as service engineer planner, service coordinator, engineer planner, maintenance and stores planner, maintenance stores coordinator.
- Competitive salary of £32 – 35,000.
- Joining a friendly inclusive team offering support and excellent onboarding.
- 23 days annual leave + 8 bank holidays + 3 Christmas gifted days (with incremental increases for long service).
- 3% employee / 5% employer pension scheme, with salary sacrifice option.
- Healthcare, Insurance, and Life Assurance (10× salary).
- Regular company events.
If you are an experienced service engineer planner seeking a role with an established engineering company, APPLY TODAY.
Service Planner in England employer: Jonathan Lee Recruitment Ltd
Contact Detail:
Jonathan Lee Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and maintenance sectors. You never know who might have a lead on a Service Planner role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; demonstrate your knowledge about their operations and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Service Planner, you'll need to liaise with customers and engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Planner in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling and coordinating service work. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, it’s crucial to demonstrate your excellent written and verbal communication skills. A brief cover letter can help us see how you handle service issues and maintain professional relationships.
Be Specific About Your Experience: When detailing your past roles, focus on your experience with scheduling systems and any relevant industry background. We want to know how you’ve maximised productivity and managed tight deadlines in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It makes the process smoother for us and ensures your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our team.
How to prepare for a job interview at Jonathan Lee Recruitment Ltd
✨Know Your Scheduling Systems
Familiarise yourself with the scheduling systems and business software mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise efficiency in previous roles.
✨Showcase Your Communication Skills
Since this role involves direct liaison with customers and engineers, practice articulating your thoughts clearly. Prepare examples of how you've handled reactive service issues or maintained professional relationships in past positions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified opportunities to streamline processes or improve operational performance. Be prepared to share these examples during the interview to showcase your proactive attitude.
✨Research the Company Culture
Get to know the company’s values and team dynamics. Understanding their friendly and inclusive culture will help you align your responses and show that you're a good fit for their team-oriented environment.
