Quality Manager in Donnington

Quality Manager

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Location: Telford
Salary: Competitive Salary
Working hours: Monday to Friday, 8:45am–5:00pm

Overview:

Are you an experienced Quality Manager with a background in manufacturing? Do you have experience managing quality management systems, conducting audits, improving processes and maintaining high standards of quality and hygiene?

We are recruiting a Quality Manager (Quality & Hygiene) to take responsibility for quality systems, compliance and continuous improvement within a manufacturing environment. Reporting to the Operations Director, you will lead a team of three Quality Assurance Assistants, ensuring products meet internal standards, customer expectations and applicable legal requirements.

This is an opportunity for an experienced Quality Assurance Manager, Quality Systems Manager or Manufacturing Quality Manager to take ownership of quality processes, support operational performance and drive improvements across the business.

The Role:

As Quality Manager, you will be responsible for maintaining and developing the company's quality management systems, managing audits and ensuring effective quality and hygiene controls are in place throughout the business.

Your responsibilities will include:

Quality Management Systems: Maintain, review and continuously improve quality management systems (QMS), procedures and documentation.
Auditing and Compliance: Plan and manage internal quality audits, monitor compliance across departments and support external audit requirements, including BRC.
Non-Conformance Management: Investigate quality issues, manage non-conformances and implement appropriate corrective actions.
Root Cause Analysis: Identify the underlying causes of quality issues and drive effective corrective action and continuous improvement.
Customer Complaints: Manage customer complaints, investigations, records and follow-up actions.
Quality and Hygiene Standards: Identify quality and hygiene risks, report findings and ensure appropriate corrective measures are implemented.
Procedures and SOPs: Develop, implement and maintain standard operating procedures (SOPs), quality processes and supporting documentation.
Training and Development: Deliver quality induction training and promote awareness of quality standards throughout the business.
Team Leadership: Manage, support and develop three Quality Assurance Assistants, providing guidance and maintaining departmental standards.
Customer and Supplier Relationships: Attend customer and supplier meetings as required, including occasional international travel.
Continuous Improvement: Identify opportunities to improve quality systems, policies, processes and overall performance. xgikmsk
About You:

We are looking for a practical, organised and customer-focused quality professional who can combine technical knowledge with effective team leadership.

You will ideally have:

At least three years' experience in ...