Are you an experienced Customer Service Team Leader, Customer Service Supervisor or Team Leader who enjoys coaching people, improving performance and delivering excellent customer service? We are looking for a Customer Service Team Leader to join a growing and vibrant team in Telford. This is a hands on leadership role where you will lead from the front, support your team and help drive customer service, performance and business growth. You will be responsible for managing day to day team performance, setting targets, monitoring KPIs, coaching and mentoring team members and ensuring high standards are consistently maintained. What will you be doing? As Customer Service Team Leader, you will take responsibility for the performance and development of your team, making sure everyone has the support, training and direction they need to succeed. Your responsibilities will include: Managing and motivating a customer service team of 2 to achieve individual and team targets Conducting regular KPI reviews and performance meetings Monitoring daily performance and providing constructive feedback Coaching and mentoring team members to improve performance Supporting training and development across the team Setting clear expectations and performance objectives Monitoring productivity, call volumes and team activity Identifying opportunities to improve processes and customer service Managing workloads and prioritising tasks across the tea...
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
