At a Glance
- Tasks: Support customers by resolving technical queries and complaints efficiently.
- Company: Join a leading global manufacturing company with a strong industry presence.
- Benefits: Enjoy 25 days holiday, private healthcare, and a generous pension contribution.
- Other info: Flexible working hours with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your technical skills.
- Qualifications: Electrical or mechanical experience and strong communication skills are essential.
The predicted salary is between 32400 - 39600 £ per year.
Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester. This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years. Jonathan Lee Workforce Solutions are the preferred supplier to Mazak.
We are seeking an organised and assertive Customer Satisfaction Technical Support Engineer working on a flexi day shift.
Job Description
- Answering and investigating customer complaints and queries via MSDB forum, with the aim to complete MSDB's within 7 days of opening.
- Liaising with all YMX branches and internal departments to problem solve issues.
- Involvement with creation, investigation and implementing counter measures from CSIR's into production areas.
- Data collection and analysis of installation reports from YMX branches.
- Answering PIDB requests and quoting YMX's for machine parts new, current and legacy.
- To be able to pack, ship and complete export control documents may also be required.
Person Specification
Essential Criteria
- Electrical and/or Mechanical experience required.
- Good understanding of current and old machine build processes.
- Quality minded.
- Good professional communicator.
- Customer service minded.
- Be able to work as part of a team, but also self-motivated to working on own.
- Good working relationships with internal departments.
Desirable Criteria
- Computer literate (AX, Excel, Windchill, IT systems).
- Hard working.
- Be able to handle conflict.
- Work well under pressure.
The Reward
The successful candidate can also expect the following:
- Join a successful, multi-national manufacturing company.
- Excellent career potential.
- 25 Days Holiday plus Bank Holidays.
- x4 Salary Life Insurance Package and Well Being Programmes.
- 8% Pension Contribution.
- Sick pay.
- Private Health Care Plan.
- Free Uniform and cleaning.
- Free Parking.
- Subsidised Restaurant on site.
- Working hours are Monday to Friday 8.15am to 4.30 pm.
- Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.
If this Customer Satisfaction Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me.
Customer Satisfaction Technical Support employer: Jonathan Lee Recruitment Ltd
As a leading specialist manufacturer of high-performance machinery, our company offers an exceptional work environment that fosters innovation and collaboration. With fully remote opportunities, we provide flexibility and a supportive culture that encourages professional growth, making it an ideal place for skilled Siemens PLC Software Engineers to thrive and contribute to impactful projects.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
