At a Glance
- Tasks: Lead global digital product strategy for conversational platforms and enhance customer experiences.
- Company: Join a luxury brand focused on innovative digital solutions.
- Benefits: Flexible working hours, competitive pay, and a chance to shape the future of AI.
- Other info: Hybrid work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in the world of AI and digital conversations.
- Qualifications: Experience in digital product ownership and strong understanding of AI concepts.
Do you have experience in global digital product ownership or transformation, with understanding of conversational platforms? Step into a standout opportunity as a Product Management Analyst for Conversational Channels and help shape effortless, modern luxury digital conversational experiences. This Product Management Analyst (Conversational Channels) role is a confirmed maternity cover position, offering full and part-time options, so you can choose a working pattern that suits your life while delivering meaningful impact. With a hybrid setup based in Gaydon, the Product Management Analyst position is built for people who enjoy turning big ideas into real customer journeys. If conversational platforms and AI-enabled customer experience are your passion, this Product Management job will feel both challenging and highly rewarding.
What You Will Do:
- Own the global vision and capability roadmap for Conversational Channels, including generative and agentic AI use cases.
- Lead delivery and continuous improvement for chat, WhatsApp and other messaging experiences, ensuring value and quality.
- Build and maintain a global delivery roadmap and integrated backlog, with clear governance, prioritisation and risk management.
- Provide day-to-day leadership across strategic technology and delivery partners, aligning outcomes to JLR standards and brand expectations.
- Lead performance reporting and data-led continuous improvement across markets.
- Support inclusive, accessible conversational experiences and contribute to customer experience communities and knowledge sharing.
What You Will Bring:
- Experience in global digital product ownership or transformation, particularly across multi-market initiatives.
- Strong understanding of conversational platforms and AI-enabled customer experience, with confidence in generative and agentic AI concepts.
- Proven ability to deliver complex programmes end-to-end, balancing strategy, delivery and continuous improvement.
- A client-obsessed, outcome-focused mindset, with strong communication and stakeholder management skills.
- A thoughtful approach to ethical, brand-safe AI and inclusive customer experiences.
This Product Management Analyst job plays a key role in advancing digital innovation and improving conversational capability at pace. By leading global strategy, shaping delivery, and embedding a culture of curiosity, learning and continuous improvement, you will directly support the company’s ambition to be among the world’s leading luxury brands for digital conversational experiences.
Location: Hybrid working from Gaydon, with flexibility to collaborate with global and market cross-functional teams.
Interested? Apply now to be considered if this product management role sounds like your next career move.
AI Product Manager employer: Jonathan Lee Recruitment Ltd
Join a global leader in industrial maintenance at our Yeovil aerospace site, where you will thrive in a high-performance environment that values your mechanical expertise. Enjoy a supportive work culture with structured training and career progression opportunities, alongside competitive benefits such as a generous salary, early finishes on Fridays, and a matched pension scheme. This is an excellent opportunity for a hands-on Maintenance Engineer to contribute to continuous improvement in a dynamic manufacturing setting while enjoying a fulfilling work-life balance.
Contact Details:
Jonathan Lee Recruitment Ltd Recruitment Team
