At a Glance
- Tasks: Engage with customers, manage renewals, and provide tailored advice for a great experience.
- Company: Join a friendly team in Telford focused on customer satisfaction.
- Benefits: Earn £26,000 to £27,000 plus commission, with opportunities for professional development.
- Other info: Enjoy a supportive environment with career growth and fully funded qualifications after probation.
- Why this job: Make a real impact by building relationships and helping customers make informed decisions.
- Qualifications: Experience in renewals or sales, strong communication skills, and a customer-focused mindset.
The predicted salary is between 29250 - 35750 £ per year.
Are you confident speaking to customers, good at building relationships and comfortable having conversations around renewals?
We are looking for a Renewals Executive to join a friendly and supportive team in Telford.
This is a customer focused role where you will take ownership of your customers, manage renewal conversations and help deliver a great experience from start to finish.
You will be speaking with customers ahead of their renewal, understanding their requirements, reviewing the options available and making sure they receive clear and accurate information to help them make the right decision.
The role
- Proactively contact customers ahead of their renewal
- Manage renewal enquiries by telephone and email
- Understand customer requirements and ask the right questions to make sure their details and needs are accurate
- Review available options and provide clear information and advice
- Build strong customer relationships to encourage long term retention
- Handle renewal objections confidently and work towards agreed retention targets
- Identify appropriate opportunities to introduce additional products or services
- Liaise with external partners and other teams where required
- Complete customer documentation accurately and maintain clear records
- Work towards agreed income, retention and customer service targets
- Ensure all customer interactions are handled professionally and in line with regulatory requirements
- What we are looking for
- Previous experience in renewals, or sales is essential
- Maths & Engish Grade C or 4 or above
- Excellent telephone manner and confident communication skills
- Someone who enjoys speaking to customers and building genuine relationships
- Good attention to detail and the confidence to ask questions where information needs clarifying
- A commercially minded approach with the ability to work towards targets
- The ability to handle objections and have confident conversations with customers
- Good organisational skills and the ability to manage your own workload
- Good IT skills, including email, internet and CRM systems
- A customer focused approach with a genuine desire to provide a positive experience
- Previous experience working within a regulated environment would be beneficial
- GCSE grade C or above in Maths and English, or equivalent
- What is on offer
- £26,000 to £27,000 basic salary + Commission
- Monday to Friday, office based role
- Fully funded qualification after probation
- Supportive team environment
- Opportunity to develop your customer service, sales and account management experience
If you are confident on the phone, enjoy building relationships and are looking for a role where you can take ownership of your customers and make a real difference to retention, we would be interested in hearing from you.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978.
The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Renewals Account Handler in Telford employer: Jonathan Lee Recruitment Careers
Join a forward-thinking company that values innovation and hands-on expertise in the advanced propulsion and test engineering sector. With a strong commitment to employee development, we offer a collaborative work culture where your contributions directly impact our cutting-edge projects. Located in a dynamic environment, we provide competitive pay, opportunities for professional growth, and a supportive team atmosphere that encourages practical problem-solving and continuous improvement.
Contact Details:
Jonathan Lee Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Account Handler in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jonathan Lee Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jonathan Lee Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Account Handler in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jonathan Lee Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Jonathan Lee Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jonathan Lee Recruitment Careers!
How to prepare for a job interview at Jonathan Lee Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
