At a Glance
- Tasks: Drive growth and build long-term relationships with key customers in the leisure sector.
- Company: Join a leading leisure management software provider with over 40 years of experience.
- Benefits: Enjoy a collaborative culture, stability, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on customer success and innovation.
- Why this job: Make a real impact on health and wellbeing across communities in the UK.
- Qualifications: Experience in AI platforms and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. This role focuses on long‑term relationships rather than short‑term sales, working closely with senior stakeholders to understand their goals, their challenges and identify where Nova can unlock new opportunities to support these. Ensuring Nova is built on Gladstone’s role as the long‑term trusted partner. You will act as the commercial lead for Nova building a portfolio of high‑value accounts and prospects, driving growth in the UK, while collaborating internally to deliver real value back to Gladstone customers.
Key Responsibilities
- Strategic Account Management: Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets. Build strong, trusted relationships with senior decision‑makers, including C‑Suite, Heads of Service, Directors, and Commercial Leads. Develop and maintain clear account plans that align customer objectives with Nova as a platform‑level AI solution.
- Account Growth & Revenue Development: Build pipeline and market penetration in targeted strategic accounts, within the leisure industry base. Identify and convert opportunities for upsell, cross‑sell, and solution expansion across existing accounts. Forecast account revenue accurately and contribute to overall business growth targets.
- Customer Value & Retention: Deeply understand each customer’s operational challenges and strategic priorities. Position Gladstone as a solution partner that connects insight into action, translates complexity into clarity, and supports operational efficiency and improved customer experiences. Work closely with SLT to ensure customers achieve measurable value and benefit from the platform.
- Stakeholder & Internal Collaboration: Act as the voice of the customer internally, feeding insights into product development, service improvements, and roadmap planning for Nova. Collaborate with the wider Gladstone Sales, Marketing and Implementation teams to ensure joined‑up account management.
- Governance & Commercial Control: Manage contractual compliance, pricing discussions, and commercial risk within your account base. Ensure CRM data, account notes, and forecasts are accurate and up to date. Contribute to continuous improvement of account management processes and best practice.
Essential Skills & Experience
- Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
- Strong commercial acumen with experience of contract negotiations, renewals, and long‑term agreements.
- Ability to build credibility with senior stakeholders and influence at board or executive level.
- Experience working with complex organisations, ideally within public sector, leisure, health, or education.
- Excellent communication skills, with the ability to explain technical solutions in plain English.
Desirable
- Experience within leisure management, SaaS platforms, or regulated/public sector environments.
- Familiarity with framework agreements and public sector procurement processes.
- Understanding of digital transformation challenges within membership‑based or customer‑facing services.
Personal Attributes
- Strategic thinker who can balance long‑term relationships with commercial outcomes.
- Confident, professional, and consultative in approach.
- Organised, proactive, and comfortable managing multiple high‑value accounts.
- Collaborative team player who puts customer success at the centre of decision‑making.
Why Join Gladstone
- Be part of a market‑leading leisure management software provider with over 40 years of sector experience.
- Work with organisations that make a real difference to health, wellbeing, and communities across the UK.
- Backed by Jonas Software and Constellation Software, offering long‑term stability, investment, and growth.
- A culture that values collaboration, innovation, and doing the right thing for customers.
Business Unit: Gladstone Software
Scheduled Weekly Hours: 37.5
Number of Openings Available: 1
Worker Type: Regular
Strategic Accounts Manager – Project Nova in Wallingford employer: Jonas Software
At Jonas Software, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and collaboration. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact in the software industry, making us an attractive choice for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Accounts Manager – Project Nova in Wallingford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Research the company inside out. Understand their values, mission, and recent projects. This knowledge will help you tailor your conversations and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points during interviews!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to strategic account management. Think about how you can demonstrate your experience with long-term relationship building and commercial growth. We want you to shine when it’s your time to talk!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Strategic Accounts Manager – Project Nova in Wallingford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Accounts Manager role. Highlight your experience in building long-term relationships and managing strategic accounts, especially within the leisure and public sectors. We want to see how you can bring value to Nova!
Showcase Your Commercial Acumen:In your application, emphasise your strong commercial skills and any experience you have with contract negotiations and renewals. We’re looking for someone who can confidently navigate complex organisations and influence senior stakeholders, so don’t hold back on those examples!
Communicate Clearly:Use plain English to explain your past experiences and achievements. We appreciate excellent communication skills, especially when it comes to explaining technical solutions. Make it easy for us to see how you can connect insight into action for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Gladstone!
How to prepare for a job interview at Jonas Software
✨Know Your Nova
Before the interview, dive deep into understanding the Nova programme and its role within Gladstone. Familiarise yourself with how it operates as an AI solution and think about how it can address the challenges faced by potential clients in the leisure and public sectors.
✨Build Relationships, Not Just Sales
Since this role focuses on long-term relationships, prepare to discuss your strategies for building trust with senior stakeholders. Think of examples where you've successfully nurtured client relationships and how you can apply that to managing high-value accounts.
✨Speak Their Language
Brush up on your communication skills, especially when it comes to explaining technical solutions in simple terms. Be ready to demonstrate how you can translate complex ideas into clear, actionable insights that resonate with decision-makers.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to strategic account management. Have a few examples ready that highlight your ability to align customer objectives with business goals, and how you've driven growth through upselling and cross-selling in previous roles.
