At a Glance
- Tasks: Drive growth and build long-term relationships with key customers in the leisure sector.
- Company: Join a leading leisure management software provider with over 40 years of experience.
- Benefits: Enjoy a collaborative culture, stability, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on customer success and innovation.
- Why this job: Make a real impact on health and wellbeing across communities in the UK.
- Qualifications: Experience in AI platforms and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. This role focuses on long‑term relationships rather than short‑term sales, working closely with senior stakeholders to understand their goals, their challenges and identify where Nova can unlock new opportunities to support these. Ensuring Nova is built on Gladstone’s role as the long‑term trusted partner. You will act as the commercial lead for Nova building a portfolio of high‑value accounts and prospects, driving growth in the UK, while collaborating internally to deliver real value back to Gladstone customers.
Key Responsibilities
- Strategic Account Management: Build and manage a portfolio of strategically important customers across the leisure, public sector, and enterprise markets. Build strong, trusted relationships with senior decision‑makers, including C‑Suite, Heads of Service, Directors, and Commercial Leads. Develop and maintain clear account plans that align customer objectives with Nova as a platform‑level AI solution.
- Account Growth & Revenue Development: Build pipeline and market penetration in targeted strategic accounts, within the leisure industry base. Identify and convert opportunities for upsell, cross‑sell, and solution expansion across existing accounts. Forecast account revenue accurately and contribute to overall business growth targets.
- Customer Value & Retention: Deeply understand each customer’s operational challenges and strategic priorities. Position Gladstone as a solution partner that connects insight into action, translates complexity into clarity, and supports operational efficiency and improved customer experiences. Work closely with SLT to ensure customers achieve measurable value and benefit from the platform.
- Stakeholder & Internal Collaboration: Act as the voice of the customer internally, feeding insights into product development, service improvements, and roadmap planning for Nova. Collaborate with the wider Gladstone Sales, Marketing and Implementation teams to ensure joined‑up account management.
- Governance & Commercial Control: Manage contractual compliance, pricing discussions, and commercial risk within your account base. Ensure CRM data, account notes, and forecasts are accurate and up to date. Contribute to continuous improvement of account management processes and best practice.
Essential Skills & Experience
- Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry.
- Strong commercial acumen with experience of contract negotiations, renewals, and long‑term agreements.
- Ability to build credibility with senior stakeholders and influence at board or executive level.
- Experience working with complex organisations, ideally within public sector, leisure, health, or education.
- Excellent communication skills, with the ability to explain technical solutions in plain English.
Desirable
- Experience within leisure management, SaaS platforms, or regulated/public sector environments.
- Familiarity with framework agreements and public sector procurement processes.
- Understanding of digital transformation challenges within membership‑based or customer‑facing services.
Personal Attributes
- Strategic thinker who can balance long‑term relationships with commercial outcomes.
- Confident, professional, and consultative in approach.
- Organised, proactive, and comfortable managing multiple high‑value accounts.
- Collaborative team player who puts customer success at the centre of decision‑making.
Why Join Gladstone
- Be part of a market‑leading leisure management software provider with over 40 years of sector experience.
- Work with organisations that make a real difference to health, wellbeing, and communities across the UK.
- Backed by Jonas Software and Constellation Software, offering long‑term stability, investment, and growth.
- A culture that values collaboration, innovation, and doing the right thing for customers.
Business Unit: Gladstone Software
Scheduled Weekly Hours: 37.5
Number of Openings Available: 1
Worker Type: Regular
Strategic Accounts Manager – Project Nova in Wallingford employer: Jonas Software
Gladstone is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. As a market leader in leisure management software, employees have the opportunity to make a meaningful impact on health and wellbeing across the UK, while benefiting from long-term stability and growth backed by Jonas Software. With a strong focus on employee development and a culture that prioritises customer success, Gladstone is committed to nurturing talent and fostering rewarding careers.
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We think this is how you could land Strategic Accounts Manager – Project Nova in Wallingford
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We think you need these skills to ace Strategic Accounts Manager – Project Nova in Wallingford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Jonas Software, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Jonas Software
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Jonas Software’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
