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- Tasks: Join us as a Support Technician, handling logistics, hardware maintenance, and customer support.
- Company: Jonas Event Technology is a top-notch events software company with 25 years of experience.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a passionate team delivering innovative solutions in the exciting events industry.
- Qualifications: Organisational skills, problem-solving ability, and a valid UK driving licence are essential.
- Other info: This is an entry-level, full-time position with a supportive team culture.
The predicted salary is between 25000 - 28000 £ per year.
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Job Description:
Support Technician – Jonas Event Technology UK
Company Overview:
Jonas Event Technology is a leading registration services and events software company that operates within the trade exhibition, consumer, and conference markets. We pride ourselves on our strapline Passionate People, Intelligent Solutions, which reflects our commitment to excellence and innovation. With a wealth of knowledge, rapid product development, strong relationships, and flexibility, we are the ideal event tech partner.
Jonas Event Technology was launched following the merger of Show Data Systems and Interchange Communications, bringing together the best people, products, and services from both companies to offer a wider range of solutions to our customers. As a fresh new brand with innovative solutions and 25 years of experience in delivering mission-critical event technology, we are excited to work with you.
Position:
We are seeking an energetic and enthusiastic Support Technician to join our team. The successful candidate will be responsible for hardware logistical planning, production, and customer support. This role requires a results-focused, detail-oriented individual who is driven to ensure the successful delivery of all operations.
The Support Technician will build excellent working relationships with colleagues, contractors, and suppliers, acting as the go-to person for designing and delivering effective operations. They will report to the Operations Director and play a key role in coordinating internal and external product support.
Job Responsibilities:
Logistics & Inventory Management:
- Plan and coordinate hardware logistics, including setup, testing, and preparation for delivery to event sites.
- Audit hardware received from events and restock as needed.
- Maintain and manage inventory levels to fulfil event requirements, flagging insufficient stock levels and coordinating additional equipment hiring/purchasing (with Operations Director approval).
- Conduct annual inventory stock takes and implement improvements to inventory tracking and organization.
- Plan and book couriers for equipment delivery and collection, including international shipments, ensuring timely and accurate transport of equipment.
Hardware Maintenance & Testing:
- Oversee hardware maintenance, including biannual full checks (July/August, November/December) and ongoing repairs.
- Develop and maintain a maintenance schedule to ensure all equipment is in optimal condition.
- Conduct thorough checks of hardware to ensure accuracy and identify any anomalies or omissions before events.
Customer & Technical Support:
- Provide technical support for our SaaS solutions via phone calls, emails, and site visits.
- Assist On-Site Managers (OSMs) during event build-up and live days by troubleshooting hardware issues.
- Report bugs and technical issues to the P1 channel for resolution as an escalation point.
- Occasionally provide cross-time zone support for US time zones during setup and live events.
Process Improvement:
- Identify inefficiencies in inventory management, logistics, and delivery processes.
- Propose and implement improvements to streamline operations and enhance the delivery of inventory.
General Responsibilities:
- Maintain an in-depth knowledge of the Company’s product portfolio.
- Attend training to develop relevant knowledge, techniques, and skills.
- Encourage feedback on services provided, recognize changing needs, and make recommendations for improvements.
- Perform any other duties related to the support and delivery of products, or related third-party products, as directed by the management team.
Skills and Qualifications:
- Proven organisational skills, including time management.
- Proven problem-solving and analytical background.
- Proven self-sufficiency; the ability to work with minimal supervision.
- Proven strong verbal and written communication skills.
- Proven high degree of computer literacy and technical competency.
- Hold a valid UK driving licence, as the role requires travel around the UK.
- Hold a valid passport, as the role may require overseas travel.
Personal Characteristics:
- Ability to work on his/her own initiative.
- Solution-focused, with the ability to prioritise.
- Excellent attention to detail.
- Energy, drive, and perseverance to complete all goals and targets.
- Self-motivated and keen to learn and share knowledge.
- Always striving for excellence.
- Ability to meet deadlines and manage time effectively.
- Energetic, motivated, and enthusiastic with a “can do” attitude.
- Willingness to learn new systems.
- A passion for success.
- Team player.
Business Unit:
Showdata
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
IS THIS YOU?
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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Support Technician employer: Jonas Software
Contact Detail:
Jonas Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with Jonas Event Technology's product portfolio. Understanding their software solutions and how they operate will give you an edge during interviews, as you'll be able to discuss how your skills can directly contribute to their success.
✨Tip Number 2
Network with current or former employees of Jonas Event Technology on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your problem-solving skills and technical knowledge related to hardware and software support. Being able to demonstrate your troubleshooting abilities in a practical scenario can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience you have in logistics or inventory management. Highlighting specific examples where you've successfully managed similar tasks will illustrate your capability to handle the responsibilities of the Support Technician role.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Technician role. Focus on your organisational skills, problem-solving abilities, and any technical competencies you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Jonas Event Technology that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Experience: In your application, emphasise any previous roles or projects where you managed logistics, provided customer support, or worked with hardware. Use concrete examples to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Support Technician role.
How to prepare for a job interview at Jonas Software
✨Know the Company Inside Out
Before your interview, make sure to research Jonas Event Technology thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Problem-Solving Skills
As a Support Technician, you'll need to tackle various technical issues. Prepare examples from your past experiences where you've successfully resolved problems. Highlight your analytical skills and how you approach troubleshooting.
✨Showcase Your Communication Skills
Strong verbal and written communication is crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist customers who aren't tech-savvy. Be ready to discuss how you handle customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Support Technician role. This shows that you're engaged and serious about the position.
