Product Owner

Uniware Systems Limited is a division of Vesta Software Group and is a UK market leader established in 1993, providing EPoS and Payment solutions. This includes cashless catering via Upay.co.uk, customer present and online payment solutions. Clients include Motorway Services, Universities, Financial Service Companies and Banks, Law firms and many other Blue-Chip businesses across the UK.

The Position

Working as part of a technical creative team you will be reporting to the Technical Director, this pivotal role will ensure the delivery of high quality software solutions that meet the expectations of customers and enable the business to achieve its growth demands. This role primarily requires the ability to understand customers' business requirements and business context.

Job Purpose

• Ensure the delivery of high quality software solutions that meets customer expectations and enables the business to achieve its growth demands.
• Manage all aspects of the prioritisation and design of allocated products to ensure development efforts meet the commercial demands of the business.
• Coordinate the release of allocated products through a robust quality and learning program including internal testing, documentation, training, installation, customer testing and release to market.

Job Responsibilities

• Provide the link between all internal and external customers regarding business requirements and software functionality, throughout the release lifecycle.
• Gather and prioritise requirements from all stakeholders including customers and internal teams.
• Determine and assess feasibility and risk of requirements.
• Translate requirements into appropriate documentation and communications that can be shared across the business and with customers throughout the product lifecycle.
• Analyse and document system functional processes as part of any projects or change requests.
• Facilitate workshops, interviews and product walkthroughs with customers, prospects and stakeholders.
• Ensure that the release meets deadlines and requirements.
• Be an expert with respect to the competition.
• Attend development planning and review meetings as needed.
• Manage and support Early Adopter customers and third party partners regarding business requirements and software functionality.
• Undertake functional quality assurance on products.
• Handle customer and staff enquiries and ensure software fault resolution is factored into work prioritisation for Sprint Planning.
• Support the management of items in the development queue on internal systems.
• Assist with the installation of Uniware’s products into the customers' test environments for testing.
• Produce documentation that supports the installation, training and support of Uniware products and 3rd party software.
• Contribute to the Helpdesk Knowledgebase for new and existing software features.
• Ensure sales and marketing teams have collateral for a successful product launch.
• Contribute to maintaining Uniware’s ISO standards through documenting procedures and participating in ISO audits.

Job Qualifications

• Experience in a similar product design role, preferably in an agile working methodology, is desirable.
• Educated to degree level or equivalent qualification in Computer Science or Graphic Design, or similar subject area is desirable.
• High level of accuracy and fluency in written and spoken English.
• Certified Scrum Product Owner is useful but not mandatory.

Knowledge and skills

• Be able to build relationships and work effectively with others at all levels across the business.
• Experience of working in a software development environment.
• Any experience of software design e.g. UX/UI is desirable.
• Proven ability to multi-task and manage conflicting priorities in a pressurised environment.
• Demonstrable evidence of analysing and documenting complex business processes.
• Be results orientated with excellent communication and interpersonal skills.
• Proficiency in Microsoft Products, Word, Powerpoint, Excel is essential.

Person Characteristics

• The successful candidate will be quality conscious in all aspects of their work.
• The individual should be a ‘finisher’ and have the drive to push projects and work through to completion.
• The individual should be commercially aware and able to make development decisions based on commercial viability and risk.
• The individual must be able to work and thrive in a high pressure environment.
• The successful candidate will be self-motivated and need minimal guidance on a given task.
• The successful candidate must have an organised approach to work and have good time management skills.
• The individual must be able to take both praise and criticism and react positively to differing opinions or suggestions.
• The individual should be confident and able to form good relationships with various internal and external stakeholders.