Onboarding Consultant

We, at Fitronics, are a software brand that has been producing market-leading software to the fitness and leisure industry for over 15 years. With a portfolio of cutting-edge solutions to increase member retention and reduce admin time for leisure-based organisations. The Fitronics brands include, TRP, CoursePro, Strive, Consult, MEA.

The company is always striving to lead the industry it serves and bring forward new ideas and innovate through technology to help more people get active. As we continue to develop, we are looking to recruit a 1st Line Support Consultant to support and delight our customers and to be an integral part of our Support Team, who are a friendly and helpful bunch, enjoy a bit of banter and love getting stuff done.

As part the Jonas Group of companies, we offer excellent opportunities for progression in territories throughout the world.

JOB RESPONSIBILITIES:

• Delivering training programmes both face-to-face and online to meet and exceed our customers’ needs and requirements.
• Consult with customers to provide advice on configuration and best use of Fitronics product range, across the industry.
• Carry out training needs analysis.
• Create and deliver training plans, including online and eLearning plans as part of overall project delivery.
• Production of system specification, business process review and other documentation as required.
• Development of training course material as required, including online and eLearning material.
• Ensuring the learning environment and resources support learner needs.
• Assist in the training of Fitronics employees as and when required.
• Provide Helpdesk support to Customer base as and when required.
• Assist Sales as a product expert and in identifying opportunities for additional revenue generation.
• Provide product expertise to Product Development, QA and Support teams.
• Work closely with the wider Professional Services team and other business functions for successful project delivery.
• Contribute as required by your Line Manager, to relevant weekly/monthly reports on the activities of the Training Team.

JOB QUALIFICATIONS, SKILLS & EXPERIENCE:

• A thorough knowledge of the MS Office suite (Including Word, PowerPoint and Excel).
• Experience designing and delivering IT skills training to a wide range of users, including creative input in training development.
• Excellent training and presentation skills.
• Quick to pick up and apply new functional, product and / or technical knowledge and skills.
• Highly desirable is an operational knowledge of Fitronics product range and the UK Health & Leisure industry.

Your personal characteristics will include:

• Excellent written & verbal communication skills, both for training delivery and working with customers, partners and colleagues.
• Excellent presentation skills and an ability to convey information in a clear, concise, fluent, structured and unambiguous way.
• Passionate about delivery and the user experience.
• The ability to adapt teaching and learning techniques ‘on the fly’ to support varying degrees of delegate.
• An appreciation and empathy for non-technical customers in a fast paced, consumer-facing environment.
• High degree of creativity, initiative and self-motivation to work autonomously producing highly accurate work.
• Ability to maintain composure when under pressure or faced with difficult situations.
• Excellent organisational skills.
• Good team player and able to maintain strong, professional interdepartmental relationships.
• Willingness to apply extra effort from time to time and occasionally work unsociable hours to meet customer requirements.

WHY JONAS SOFTWARE?

• Be part of a dynamic and innovative global organisation.
• Competitive compensation and benefits package.
• Opportunities for career growth within our expansive portfolio.
• Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

ADDITIONAL INFORMATION

LOCATION

• The position is based in the UK.

BENEFITS

• Life Assurance 4x base salary.
• Vitality Private Health Insurance.
• Option to join the CSI Employee Share Purchase Scheme.
• Personal Travel Insurance.
• Cycle to Work scheme.
• Discounted gym membership.
• My Premier Benefits (discounted high street retailers).

ENHANCED BENEFITS

• 25 days annual leave.
• 10 days rolling sick plan, including extended illness pay.
• Pension 5% EE and 4% ER (increases after 3 years to a max of 6%).

MUCH MORE THAN A BENEFIT

• Internal Mentor programme.
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you.
• Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.

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