At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues in a fast-paced environment.
- Company: Join MWC Partners, the UK's leading independent reseller of Cegid Retail.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to service excellence.
- Why this job: Be the hero for customers, ensuring their retail systems run smoothly and efficiently.
- Qualifications: Strong communication skills and problem-solving abilities; IT support experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
MWC Partners are the UK’s leading independent reseller of Cegid Retail, the omnichannel POS solution for fashion and specialty retail. Our services range from supporting feasibility studies and system design through to functional requirement workshops, system configuration, hardware procurement, and comprehensive testing ahead of installation and ongoing support. In addition to delivering these services across the Cegid community, we also provide hardware procurement and installation for other leading POS platforms, including LS Retail, Microsoft Dynamics 365, and Retail-J. We are also specialists in retail payments technology, with deep expertise in integrating point-of-sale software with payment systems for global payment service providers—all backed by our commitment to service excellence.
About the role
We’re looking for a proactive Support Analyst to join our growing team. You’ll be the first point of contact for customers, helping resolve technical issues and ensuring their retail systems operate smoothly. This is a fast-paced, customer-facing role where you’ll take ownership of issues and see them through to resolution.
Key responsibilities
- Act as the first point of contact for technical support queries via phone and email
- Diagnose and resolve hardware, software, and network issues
- Log and manage support tickets, ensuring all key information is captured
- Take ownership of issues through to resolution, keeping customers updated
- Escalate complex issues to internal teams with clear and detailed handovers
- Monitor Service Level Agreements (SLAs) and proactively manage risks
- Deliver a high standard of customer service at all times
- Identify recurring issues and support root cause analysis
- Ensure compliance with health and safety standards
- Participate in an on-call rota which is 1 in 3 weeks of evening on-call and 1 in 6 weekends.
What we’re looking for
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Ability to work independently and under pressure
- Experience with Microsoft OS and Office applications
- Aware of the retail environment
- Experience in a helpdesk or IT support environment would be advantageous.
Support Technician in Milton Keynes employer: Jonas Software
MWC Partners, located in Milton Keynes, is an exceptional employer that prioritises employee growth and development within the dynamic field of retail technology. With a strong commitment to service excellence, our supportive work culture fosters collaboration and innovation, while offering comprehensive training and career advancement opportunities. Join us to be part of a dedicated team that values your contributions and provides a rewarding environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research MWC Partners and their services, especially around Cegid Retail. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing technical issues, think of common scenarios you might face as a Support Technician and how you'd tackle them. This will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at MWC Partners.
We think you need these skills to ace Support Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Technician role. Highlight your relevant experience with technical support, problem-solving skills, and any familiarity with retail systems. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Relevant Experience:If you've worked in a helpdesk or IT support environment before, make sure to mention it! Share specific examples of how you've resolved technical issues or improved customer satisfaction. We love seeing real-world experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive—just what we like to see!
How to prepare for a job interview at Jonas Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software issues. Familiarise yourself with common problems in retail systems and how to resolve them, as this will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate excellent communication skills. Practice explaining technical concepts in simple terms, as well as how to handle difficult customer interactions. This will help you convey confidence during the interview.
✨Showcase Your Problem-Solving Ability
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your thought process and the steps you took to reach a solution. This will illustrate your analytical skills and ability to work under pressure.
✨Understand the Company and Its Products
Do your homework on MWC Partners and their offerings, particularly the Cegid Retail system. Understanding their services and the retail environment will allow you to tailor your responses and demonstrate genuine interest in the role, making you a more appealing candidate.
