At a Glance
- Tasks: Lead a dynamic team to drive business growth and innovation in a tech-focused environment.
- Company: Join Jonas Software, a global leader in enterprise management solutions.
- Benefits: Enjoy competitive salary, flexible hours, and opportunities for professional development.
- Other info: Be part of a collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by shaping the future of technology and customer experience.
- Qualifications: Proven leadership in tech, strong commercial acumen, and a passion for innovation.
The predicted salary is between 75600 - 92400 £ per year.
Job Description
- General Manager / Business Unit Leader
- MWC Partners
- Position
Reporting to the Group Leader, the General Manager is responsible for the overall leadership, operational performance and profitability of MWC Partners.
The role is accountable for delivering the agreed business strategy, developing the leadership team and ensuring the business delivers sustainable profitable growth, operational excellence and exceptional customer outcomes.
Working closely with the wider Pallas Group, the General Manager will lead the continued evolution of MWC Partners by increasing recurring revenue, expanding payments revenue, driving product innovation, embedding AI across the business and adopting Group best practice to improve long-term business quality and shareholder value.
- Job Responsibilities
- Leadership
- Provide strategic leadership, direction and motivation across the business.
- Develop, coach and build a high-performing management team.
- Foster a culture of accountability, continuous improvement and customer focus.
- Lead organisational change and succession planning.
- Strategy
- Develop and execute the business strategy.
- Identify opportunities to increase recurring revenue, payments revenue and customer lifetime value.
- Develop strategic partnerships and commercial opportunities.
- Ensure products and services remain competitive and commercially relevant.
- Financial Performance
- Deliver agreed Revenue, EBITA and business performance targets.
- Lead budgeting, forecasting and resource planning.
- Ensure the business operates within agreed Group financial and operational ratios.
- Drive improvements in profitability, operational efficiency and recurring revenue quality.
- Commercial & Payments
- Work closely with the Commercial Director to maximise new business, customer retention and recurring revenue.
- Champion payments as a strategic growth driver across the business.
- Work with Vesta Merchant Services to maximise payments revenue, customer adoption, Share of Wallet and customer lifetime value.
- Support major commercial opportunities and strategic customer relationships.
- Product & Innovation
- Provide strategic oversight of the product portfolio.
- Work with Product, Engineering and Commercial teams to ensure investment aligns with customer demand and business strategy.
- Promote scalable, repeatable products and services that increase recurring revenue, payments revenue and customer value.
- Support the commercialisation of new products and intellectual property.
- Technology & AI
- Champion the effective use of AI, automation and technology across the business.
- Drive measurable productivity improvements, operational efficiency and reduced cost to serve through AI, automation and the effective use of business systems.
- Promote AI-enabled product innovation and scalable ways of working.
- Ensure technology, automation and AI are embedded across all business functions to improve customer experience, operational performance and business profitability.
- Customer Success
- Ensure the business delivers exceptional customer service and customer outcomes.
- Build and maintain executive relationships with key customers and partners.
- Support major customer escalations where required.
- People
- Recruit, develop and retain high-performing employees.
- Lead performance management and succession planning.
- Build organisational capability and employee engagement.
- Management & Group Responsibilities
The General Manager is responsible for representing MWC Partners within the wider Pallas Group and for ensuring the business complies with all Group governance, reporting and management processes.
This includes responsibility for the production, submission and where appropriate presentation for:
- Weekly Business Unit reporting.
- Monthly business performance reviews.
- Quarterly Strategic Reviews (QSRs).
- Annual budgeting and strategic planning.
- Forecasting and reforecasting.
- Business performance reporting and KPI management.
- Right-sizing reviews and organisational planning.
- Participation in Business Unit Leader meetings and wider Group leadership forums.
- Liaison with central Group functions including Finance, HR, IT, Legal and Information Security.
- Leading integration and adoption of Group initiatives, policies and best practices.
- Ensuring timely completion of all Group reporting and governance requirements.
- Job Qualifications
- Proven leadership experience within a software or technology business.
- Strong commercial and financial acumen.
- Experience leading multidisciplinary teams.
- Experience developing software products and services.
- Experience leading organisational change and continuous improvement.
- Strong customer relationship and stakeholder management skills.
- Excellent communication, leadership and influencing skills.
Experience within Retail Technology, Hospitality Technology, Payments or Saa S would be advantageous.
- Personal Characteristics
- Commercially minded with strong business acumen.
- A confident and inspiring leader.
- Customer focused and commercially aware.
- Analytical, decisive and results driven.
- Adaptable and comfortable leading change.
- High integrity with a collaborative approach.
- Passionate about continuous improvement and innovation.
- Comfortable using AI and technology to improve business performance.
- Success Measures
Success in the role will be measured through
- Delivery of financial targets and forecast accuracy.
- Sustainable profitable growth.
- Growth in recurring revenue.
- Growth in payments revenue, Share of Wallet and customer lifetime value.
- Delivery of commercially successful products and scalable solutions.
- Measurable productivity improvements through AI and automation.
- Customer satisfaction and retention.
- Delivery of operational excellence and agreed business ratios.
- Successful execution of the agreed business strategy.
Business Unit
MWC Partners Ltd
Scheduled Weekly Hours
37.5
Number of Openings Available
Worker Type
Regular
Career Site
More About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.
Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries.
We employ over 6,000 skilled professionals, including industry experts and technology specialists.
Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.
TO), and a member of the S&P/TSX 60 Index.
IS THIS YOU?
General Manager in Milton Keynes employer: Jonas Software
At Jonas Software, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and collaboration. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact in the software industry, making us an attractive choice for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Milton Keynes
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We think you need these skills to ace General Manager in Milton Keynes
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Jonas Software. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Jonas Software
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Jonas Software. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
