Overview
This is a full P&L leadership role. As MD you are accountable for the performance of the Jonas Fintech portfolio across revenue growth, margin improvement, and operational delivery. Both brands are in scope.
What You'll Be Doing
- Own and drive double-digit revenue growth across both businesses, maintaining and extending the commercial momentum already established
- Lead the recruitment of a permanent CRO in partnership with the Group Leader as an early priority, ensuring commercial leadership is strong, permanent, and aligned to the direction you set
- Ensure the transition to a product-driven model accelerates revenue rather than distracts from it: new capability should open new commercial conversations, improve retention, and justify better pricing
- Maintain close oversight of key accounts, commercial pipeline, and revenue quality across the portfolio
- Identify and pursue new commercial opportunities, including adjacent markets, product extensions, and partnerships aligned with the group\'s AI-first direction
- Ensure pricing strategy reflects the value the business delivers, and that commercial discipline is applied consistently across both customer acquisition and retention
Product-Driven Profitability
- Drive meaningful margin improvement across the portfolio, treating product and technology investment as the lever to get there sustainably
- Lead cost-to-serve reduction, with a clear line of sight between product capability improvements and operational efficiency gains
- Ensure every significant product investment has a commercial outcome attached to it, and hold the senior leadership team to account against those outcomes
- Apply commercial rigour to pricing, customer segmentation, and unit economics across both businesses, ensuring the product roadmap and the commercial model are properly aligned
Product and Technology Leadership
- Lead the business\'s move to a product-driven operating model with genuine conviction: product capability drives growth strategy, not the other way around
- Champion AI-first thinking across the business, embedded into product development, operational efficiency, and commercial decision-making, not confined to a pilot programme
- Hold the senior leadership team accountable for translating product and technology investment into measurable commercial outcomes
- Engage deeply enough with product and technology direction to challenge quality and prioritisation without running the functions: know what good looks like, and say so when it falls short
Regulatory Responsibility
- Hold executive accountability for the regulatory and compliance framework across both businesses, ensuring it is robust, current, and genuinely embedded in how the business operates day to day
- Work closely with the Head of Compliance and MLRO, acting as the senior executive sponsor for regulated activities and maintaining a clear, trusted, and well-functioning working relationship with both
- Maintain full oversight of AML, KYC, safeguarding, and transaction monitoring obligations, and ensure the business consistently meets the standards required of an FCA-regulated operation
- This role does not carry SMF designation, but the MD is expected to operate with the judgement, accountability, and cultural authority that the regulated environment demands
- Treat regulatory strength as a commercial differentiator: customers choose Jonas Fintech in part because they trust us. Protect and build on that
Leadership and Organisational Performance
- Lead the full senior leadership team with authority, holding each member clearly accountable for delivery in their domain while giving them the space to run it
- Build a high-performance culture with clear expectations, honest feedback, and genuine ownership at every level
- Manage the Group relationship with transparency and commercial rigour, owning the reporting cycle and representing the business credibly at Group level
- Drive the business\' ongoing modernisation and product investment programme, ensuring it delivers commercial outcomes and does not dilute operational performance in the process
Payments Domain Knowledge
- Direct Debit and Bacs experience is a hard requirement. This applies across both Paygate and London & Zurich. Broader payments experience is not treated as equivalent.
- Deep understanding of the Direct Debit and Bacs commercial model, the regulatory framework, and the practical levers available to improve margin, pricing, and collection efficiency
- Experience monetising recurring payment volumes: pricing strategy, volume economics, and the relationship between collection performance and cost-to-serve
- Understanding of how Direct Debit and Bacs constraints shape product, operational, and commercial decisions at a business level
- Additional experience in card payments and/or open banking is preferable and will be weighted positively: the payments landscape is moving and so are we
Commercial and Product Acuity
- Proven ability to drive aggressive commercial growth through product investment: not instead of it, not despite it, but because of it
- Strong understanding of pricing strategy, customer segmentation, and unit economics: sufficient to set the standard and hold the commercial leadership to account
- A product-driven commercial mindset: can articulate clearly how better product capability translates into faster revenue growth and stronger margin, and has done it
- Genuinely engaged with AI and its practical application in a payments and SaaS business: not theoretically interested, but actively thinking about where it creates competitive advantage
- Understands that growth without commercial discipline is a structural problem: revenue quality matters as much as revenue volume
Leadership Style
- Credible and decisive: earns authority through quality of judgement, not by crowding functional leads
- Low ego, high ownership. Accountable for outcomes, including when decisions are uncomfortable
- Close to the numbers, close to customers, and comfortable building and presenting materials personally
- Knows the difference between a genuine operational constraint and a convenient explanation
- Brings energy and sets a standard that others rise to, without needing to be the loudest voice in the room
