General Manager - Club UK in London

Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement.

The General Manager leads all aspects of the Jonas Club business unit in the United Kingdom, with full P&L ownership and accountability for growth, team performance, and customer outcomes. This role combines strategic leadership with hands-on operational execution. The General Manager will lead the UK business through its next phase of growth, including bringing a new solution to market, securing the current customer base, building a focused local team, and establishing a repeatable go-to-market motion in the UK.

Job Responsibilities:

• Own full P&L: revenue growth, cost management, and delivery of financial targets for the U.K. marketplace.
• Develop and oversee annual business plans, operating budgets, and long-range forecasts to consistently meet or exceed financial targets.
• Lead the UK go-to-market strategy, including sales execution, pipeline growth, customer retention, migration planning, pricing, and market expansion.
• Own UK product readiness through a dedicated Product Owner, who will report to the General Manager and lead the UK product team.
• Develop industry relationships and represent Jonas Club at UK conferences, trade shows, customer meetings, and partner events.
• Build, coach, and retain a high-performing team; drive engagement and career development.
• Ensure operational efficiency across product implementation, customer support, and customer success.
• Maintain a collaborative, inclusive culture that attracts and retains talent.
• Ensure compliance with local legislation and Jonas policies.
• Work closely with marketing to develop and execute regional marketing campaigns that drive brand awareness, lead generation, and pipeline growth.
• Manage CRM to track team performance across key metrics including pipeline growth and accuracy, new business conversion rates, and full software offering penetration.

Job Qualifications:

• 5+ years in a senior management or business leadership role within software.
• Proven P&L ownership and financial management experience.
• Track record of building and leading effective, accountable purpose driven teams.
• Results-driven and self-motivated, with a strong track record of resolving client issues.
• Experience driving a sales function with a track record of executing annual sales plans, aligning team activity with business objectives and revenue targets.
• Skilled at managing key accounts and cultivating strong, long-term relationships with clients and strategic business partners.
• Demonstrated track record of achieving and exceeding sales targets; exceptional communication, active listening, and negotiation skills.
• Ability to work closely with product and development teams to translate market needs into product priorities and delivery plans.
• Experience fostering innovation, including leveraging AI within the Development Life Cycle (AI-DLC).
• Degree in business, engineering, or a related field (or equivalent experience).
• Experience with vertical market software, considered an asset.
• Golf/club industry experience considered an asset.
• Willingness to travel.