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- Tasks: Lead the transformation of leisure management software and drive innovative strategies.
- Company: Gladstone, a top supplier in leisure management software across the UK and Ireland.
- Benefits: Join a global software group with growth opportunities and a flexible, inclusive culture.
- Why this job: Shape the future of digital engagement in the leisure sector and make a real impact.
- Qualifications: 5+ years in senior leadership roles with a focus on go-to-market strategies.
- Other info: Collaborative environment with a commitment to diversity and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Gladstone is the leading supplier of leisure management software across the UK and Ireland. We empower customers in the health, fitness, and leisure sectors to grow participation, strengthen engagement, and improve operational performance through our cloud-based platforms.
The Director – Project NOVA is a strategic, senior leadership role responsible for the cross-departmental management, alignment, and delivery of the NOVA transformation programme. This individual will act as the single point of orchestration across Marketing, Product, R&D, Commercial, Customer Success, and Professional Services — ensuring unified execution of our go-to-market, product delivery, and customer success strategies.
You will lead the commercialisation and adoption of Nova, define its customer value narrative, and embed a best-in-class experience that drives satisfaction, growth, and long-term impact.
Key Missions- Cross-Functional Programme Leadership — Serve as the connective tissue across departments, aligning goals, priorities, and timelines under one strategic execution plan.
- Lead Nova's Go-to-Market Strategy — Define positioning, value propositions, and commercial strategy to drive adoption and revenue.
- Champion Customer Experience Excellence — Drive a unified experience across all touchpoints.
- Drive Business Development — Establish strategic partnerships that enhance Nova's relevance and uptake across the leisure industry.
- Translate Insight into Action — Use customer and market intelligence to drive agile decision-making and innovation in the platform and services.
- Cross-Departmental Leadership & Programme Management — Coordinate delivery across all business functions, ensuring milestones, KPIs, and deliverables are tightly integrated.
- Build and lead a Nova cross-functional leadership forum to maintain shared accountability and transparency.
- Act as the escalation point for interdepartmental dependencies, conflicts, and risks.
- Embed governance structures that ensure timely, aligned execution and decision-making.
- Go-to-Market Strategy & Execution — Lead the creation and execution of Nova's go-to-market plan across product lines and customer segments.
- Align Marketing, Sales, and Product to deliver a consistent narrative and commercial offer.
- Define and track ROI metrics, adoption KPIs, and commercial outcomes.
- Customer Experience & Engagement — Architect the full customer journey, from onboarding through renewal and advocacy.
- Partner with Customer Success and Professional Services to deliver predictable, value-led experiences.
- Introduce continuous feedback loops and co-creation initiatives with customers.
- Sector Development & Partnership Building — Cultivate partnerships with key sector bodies (e.g., ukactive) and strategic alliances that expand Nova's influence.
- Represent Gladstone and Nova at public forums, panels, and sector events.
- Support the CEO in positioning Nova as a leader in the digital transformation of leisure and health.
- Insight-Driven Growth — Use customer data, behavioural insights, and sector trends to drive agile adjustments in product and commercial strategies.
- Partner with Product and Sales on pricing, packaging, and revenue model optimisation.
- Provide detailed performance reporting and insights to the CEO and executive team.
- Strategic Thinking — Ability to zoom out and translate vision into executable strategy across multiple departments.
- Collaboration & Influence — Track record of galvanising cross-functional teams toward shared objectives.
- Customer-Centricity — Builds decisions and experiences around real customer needs and insights.
- Execution Excellence — Delivers complex, multi-stakeholder initiatives on time and with measurable impact.
- Commercial Acumen — Understands SaaS metrics, customer lifetime value, and market dynamics.
- Proven leadership in go-to-market, customer experience, or transformation programme.
- Strong track record of cross-functional delivery and organisational change leadership.
- Proficiency in leveraging customer insight and market research to inform strategy.
- Excellent communication and stakeholder management at executive and partner level.
- Deep understanding of data and analytics.
- Minimum 5 years' experience in senior cross-functional leadership or go-to-market roles.
- Demonstrated success in leading transformation or new proposition launches.
- Familiarity with cloud platforms, digital engagement, or B2B SaaS models.
- Play a pivotal role in leading the Nova project.
- Influence the future of digital engagement across the UK leisure sector.
- Join a global software group with strong growth opportunities, inclusive culture, and hybrid flexibility.
We celebrate diversity as a driver of innovation and inclusion. We welcome applicants from all backgrounds and offer a fair, equitable recruitment experience where your voice matters.
Director - Project Nova in London employer: Jonas Software
Contact Detail:
Jonas Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Project Nova in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially Project NOVA. Tailor your responses to show how your experience aligns with their goals. We want to see that you’re genuinely interested and ready to contribute!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your achievements and how they relate to the role. The more comfortable you are speaking about your experience, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Director role at Gladstone.
We think you need these skills to ace Director - Project Nova in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director - Project NOVA role. Highlight your experience in cross-departmental leadership and transformation programmes, as these are key to what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve driven customer success or led successful go-to-market strategies.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your passion for the leisure sector and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Gladstone.
How to prepare for a job interview at Jonas Software
✨Know Your Stuff
Before the interview, dive deep into Gladstone's Project NOVA and its impact on the leisure sector. Familiarise yourself with their cloud-based platforms and how they enhance customer engagement. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Cross-Functional Leadership
Prepare examples that highlight your ability to lead cross-departmental initiatives. Think of specific projects where you successfully aligned multiple teams towards a common goal. This is crucial for the Director role, so be ready to discuss how you can act as the 'connective tissue' across departments.
✨Customer-Centric Mindset
Emphasise your understanding of customer needs and how you've used insights to drive strategy in previous roles. Be prepared to discuss how you would architect the customer journey for Project NOVA, ensuring a seamless experience from onboarding to advocacy.
✨Be Ready for Strategic Discussions
Expect questions around go-to-market strategies and commercialisation. Brush up on SaaS metrics and be ready to discuss how you would define value propositions for NOVA. Show them you can think strategically and translate vision into actionable plans.
