At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage helpdesk tickets in a dynamic environment.
- Company: Join Vesta Software Group, a leader in enterprise software solutions with a collaborative culture.
- Benefits: Gain hands-on experience, learn new skills, and work in a supportive team.
- Other info: Opportunity for growth and learning in a global company with diverse brands.
- Why this job: Kickstart your tech career while making a real impact in a fast-paced setting.
- Qualifications: Enthusiasm for technology and strong communication skills; prior IT experience is a plus.
The predicted salary is between 40000 - 40000 £ per year.
The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.
We are seeking a junior Internal IT Support person who is a team player with excellent communication skills and a can-do attitude. The role is office based in Wallingford, Oxfordshire. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills, have a logical approach to problem solving, and possess excellent attention to detail.
JOB RESPONSIBILITIES:
- Work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures.
- Support will cover Desktop, Server, Active Directory, Networking, Telecommunications, and Cloud Services.
- Communicate via a helpdesk, email, telephone, and in person to resolve issues within defined time scales in a high-pressure environment.
- Liaise with senior team members and work as part of a team on projects.
- Manage and service first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
- Escalate and handover tickets to 3rd line engineers.
- Create new playbooks and maintenance plans.
- Build client computer systems from script and assist with troubleshooting issues.
- Keep existing documentation up to date.
- Record processes and document for use by others.
- Promote and maintain high quality work and deliver in a professional manner.
- Troubleshoot hardware and software issues.
- Provide troubleshooting resolution and updating/upgrading of systems and software.
- Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
JOB QUALIFICATIONS:
- Previous experience in an IT & helpdesk role beneficial but not essential.
- Good knowledge of Networks and Microsoft Windows Active Directory environments.
- Hold or be working towards IT qualifications.
- Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
- Ability to work on their own initiative.
- Excellent communication skills about technical issues.
- Demonstrate practical knowledge and problem-solving strategies.
- Solution-focused, with ability to prioritise.
- High attention to detail.
- Self-motivated and keen to learn and share knowledge.
- Ability to meet deadlines.
- Have a whatever it takes can do attitude.
- Ability to take complex technical solutions and simplify for end users.
- Willingness to learn new systems.
- Keep abreast of new developments in software and hardware.
- Team player.
IT Support Specialist employer: Jonas Software
At Jonas Software, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages innovation and collaboration. Located in a vibrant area, we offer competitive benefits and a chance to make a meaningful impact in the software industry, making us an attractive choice for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jonas Software values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jonas Software might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jonas Software!
✨Direct Apply to Jonas Software
Let's not forget to apply directly through the Jonas Software website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jonas Software.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jonas Software. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jonas Software
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
