Field Services Engineer

ABOUT US

Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.

WHAT YOU’LL BE DOING

We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.

ROLE RESPONSIBILITIES

• Install, configure, and test hardware systems, including people counting sensors and peripherals.
• Conduct site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
• Carry out scheduled maintenance and system upgrades.
• Maintain accurate documentation of all service activities, including reports and timesheets.
• Liaise with internal teams to coordinate project timelines and resolve escalations.
• Ensure compliance with company standards and health & safety regulations during all field activities.
• Represent the company professionally, delivering timely and courteous service.
• Participate in weekend on-call rotation for remote support.

KEY SKILLS & EXPERIENCE

• Experience in a field-based technical support or installation role and working at heights.
• Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
• Proficiency in Microsoft Windows environments and MS Office Suite.
• Ability to identify, troubleshoot and repair hardware issues.
• Excellent planning and organisational skills; ability to manage multiple priorities.
• Strong communication and interpersonal skills for effective client interaction.
• Problem-solving mindset with the ability to make sound decisions under pressure.

PERSONAL ATTRIBUTES

• Self-motivated with a proactive, 'can-do' attitude.
• Highly organised and adaptable to changing priorities.
• Calm and confident under pressure.
• Strong team player with a focus on collaboration and relationship building.
• Commitment to continuous learning and professional development.
• Prepared to work out of hours as required.

OTHER DESIRABLE BUT NOT ESSENTIAL EXPERIENCE

• Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
• Experience within the heritage sector and listed buildings advantageous.

COMPETENCIES, SKILLS & BEHAVIOURS

• Competencies: Agility, Innovation, Customer & People Focus, Ownership & Accountability.
• Skills: Communication with Impact, Technical Excellence, Problem Solving & Analytical Thinking, Organisational Understanding & Awareness.
• Behaviours: Continuous Learning, Integrity, Explore & Act, Kindness & Resilience.

Demonstable Prerequisites: Clean, valid driving license (essential).

WHY INTELLIGENT COUNTING?

• Be part of a dynamic and innovative global organisation.
• Competitive compensation and benefits package.
• Opportunities for career growth within our expansive portfolio.
• Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.

ADDITIONAL INFORMATION

• LOCATION: Remote, based in the UK.
• SALARY: £30,000–£35,000 per annum plus company car, phone, and laptop.
• BENEFITS: 25 days annual leave, 10 days rolling sick plan, Pension 5% EE and 5% ER, Life Assurance 4x base salary, Private Health Insurance, Cashplan, Employee Share Purchase Scheme, Personal Travel Insurance, Cycle to Work scheme, Discounted gym membership, Employee funded benefits.

MUCH MORE THAN A BENEFIT

• Internal Learning & Development programmes.
• Internal Mentor programme.
• Employee Assistance Program (EAP) and Mental Health First Aiders to support you.
• Networking events (GROW, JSA).

OUR DEIB COMMITMENT

Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all.

FLEX WORKS CULTURE

Here at Jonas Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.