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- Tasks: Join our team to install, maintain, and repair EPOS systems and IT equipment.
- Company: Jonas Software is a leading provider of enterprise management software across various industries.
- Benefits: Enjoy ongoing training, career development, and work with cutting-edge technology.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: 18 months experience in field service, with a background in computer hardware preferred.
- Other info: Candidates must be eligible to live and work in the UK.
The predicted salary is between 40000 - 77000 £ per year.
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Join to apply for the Field Service Engineer role at Jonas Software
Field Engineer
Reporting to Field Services Manager, we are looking for a strong team player to add to our excellent engineering team. With a field service background, and ideally EPOS skills, your duties will include – installation, service, maintenance and repair of PC\’s, servers, Printers and EPOS equipment to the Education, Retail and Hospitality sectors.
Job Description:
Field Engineer
Reporting to Field Services Manager, we are looking for a strong team player to add to our excellent engineering team. With a field service background, and ideally EPOS skills, your duties will include – installation, service, maintenance and repair of PC\’s, servers, Printers and EPOS equipment to the Education, Retail and Hospitality sectors.
Ideally you will be based in or around Scotland or the surrounding areas, for ease of customer site visits.
This is a fantastic company that offer ongoing training, career development and the chance to work with cutting edge epos and IT equipment.
JOB RESPONSIBILITIES:
- Carry out site surveys to assess and plan requirements for safe installation. Liaise with on-site contractors to agree requirements
- Installation, testing and configuration of all parts of EPOS systems, including structured cabling, according to Company standards and procedures
- Planned and regular maintenance of all on-site equipment
- Provide site with any additional information or training. Advise users on basic operation of equipment
- Daily liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed
- Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken
- Diagnose and/or repair faults to component level and effect repair on site, or remove to workshop for more thorough repair
- Carry out programme upgrades on site
- Carry out Data copies if required to preserve critical data
- Full and detailed completion of all appropriate paperwork
- Present a positive Company image
- Provide a timely, polite and efficient service
JOB QUALIFICATIONS:
- Minimum 18 months experience in a field based customer service engineering role, ideally in the hospitality/leisure industry
- Background knowledge in computer hardware (pc\’s, IP networks and WIFI)
- Clean driving license is essential
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly
- Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
- Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner
- Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions
- Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company
- EPOS background would be beneficial, but not essential, as would experience of maintaining and installing EPOS equipment
Your Personal Characteristics will include:
- Self-motivated with a ‘can do’ attitude
- Highly organised, and able to multi task and manage own workload
- Excellent interpersonal skills
- Ability to adapt to change, and take a pro-active approach when required
- Calm and confident nature
- Strong relationship management, teamwork and communication
- Determination to learn and continually develop
Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.
Only candidates who are eligible to live and work in the UK need apply.
Business Unit:
MCR Systems
Scheduled Weekly Hours:
35
Number of Openings Available:
1
Worker Type:
Regular
Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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Field Service Engineer employer: Jonas Software
Contact Detail:
Jonas Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with EPOS systems and their components. Since the role involves installation and maintenance of EPOS equipment, having a solid understanding of how these systems work will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field service engineering sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position at Jonas Software.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. The job requires diagnosing and repairing faults, so be ready to share specific examples from your past experiences that demonstrate your ability to tackle technical challenges.
✨Tip Number 4
Showcase your customer service experience. Since the role involves liaising with clients, emphasise your ability to understand and exceed customer expectations, which is crucial for maintaining a positive company image.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly any work with EPOS systems or similar technology. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the job responsibilities, such as installation and maintenance of IT equipment, to make a strong case for your candidacy.
Highlight Technical Skills: Clearly outline your technical skills related to computer hardware, IP networks, and any experience with EPOS systems. This will help the hiring team see your fit for the role at a glance.
Showcase Soft Skills: In addition to technical abilities, emphasise your soft skills like communication, problem-solving, and teamwork. Provide examples of how you've successfully worked in teams or resolved customer issues in previous roles.
How to prepare for a job interview at Jonas Software
✨Showcase Your Technical Skills
Make sure to highlight your experience with PC hardware, servers, and EPOS systems during the interview. Be prepared to discuss specific instances where you've successfully installed, maintained, or repaired equipment, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since the role involves liaising with customers, it's crucial to showcase your customer service skills. Share examples of how you've exceeded customer expectations in previous roles, particularly in a field service context, to illustrate your ability to communicate effectively and provide excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've encountered technical issues and how you resolved them. This could involve diagnosing faults or making quick decisions under pressure. Highlighting your analytical skills will show that you're capable of handling challenges that may arise on-site.
✨Research Jonas Software
Familiarise yourself with Jonas Software's products and services, especially those related to the sectors you'll be working in, such as education and hospitality. Understanding the company's mission and values will help you align your answers with their goals and demonstrate your genuine interest in the role.
