Field Service Engineer

Reporting to Field Services Manager, we are looking for a strong team player to add to our excellent engineering team. With a field service background, and ideally EPOS skills, your duties will include installation, service, maintenance, and repair of PCs, servers, printers, and EPOS equipment to the Education, Retail, and Hospitality sectors.

Ideally, you will be based in or around Scotland or the surrounding areas, for ease of customer site visits.

This is a fantastic company that offers ongoing training, career development, and the chance to work with cutting-edge EPOS and IT equipment.

JOB RESPONSIBILITIES:

• Carry out site surveys to assess and plan requirements for safe installation. Liaise with on-site contractors to agree requirements.
• Installation, testing, and configuration of all parts of EPOS systems, including structured cabling, according to Company standards and procedures.
• Planned and regular maintenance of all on-site equipment.
• Provide site with any additional information or training. Advise users on basic operation of equipment.
• Daily liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed.
• Provide the Engineering Scheduler with regular updates on progress, details of any other relevant issues, or further action to be taken.
• Diagnose and/or repair faults to component level and effect repair on-site, or remove to workshop for more thorough repair.
• Carry out programme upgrades on-site.
• Carry out data copies if required to preserve critical data.
• Full and detailed completion of all appropriate paperwork.
• Present a positive Company image.
• Provide a timely, polite, and efficient service.

JOB QUALIFICATIONS:

• Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry.
• Background knowledge in computer hardware (PCs, IP networks, and WIFI).
• Clean driving license is essential.
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
• Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
• Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
• Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
• Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
• Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing the company.
• EPOS background would be beneficial, but not essential, as would experience of maintaining and installing EPOS equipment.

Your Personal Characteristics will include:

• Self-motivated with a ‘can do’ attitude.
• Highly organised, and able to multi-task and manage own workload.
• Excellent interpersonal skills.
• Ability to adapt to change, and take a pro-active approach when required.
• Calm and confident nature.
• Strong relationship management, teamwork, and communication.
• Determination to learn and continually develop.

Salary will be commensurate with experience and job responsibilities. We offer excellent benefits.

Only candidates who are eligible to live and work in the UK need apply.

Business Unit:

MCR Systems

Scheduled Weekly Hours:

35

Number of Openings Available:

1

Worker Type:

Regular

Career Site:

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand, and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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