At a Glance
- Tasks: Provide on-site tech support and install visitor counting systems for diverse clients.
- Company: Join Intelligent Counting, a leader in visitor analytics and innovative solutions.
- Benefits: Enjoy competitive salary, remote work options, and extensive benefits including health insurance.
- Other info: Flexible working culture with opportunities for career growth and professional development.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Technical expertise in installations and problem-solving skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
About us
Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.
Job Description
We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team.
This role involves delivering on‑site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations.
The ideal candidate will have strong technical expertise, excellent problem‑solving skills, and a commitment to providing exceptional customer service.
What You’ll Be Doing
Field Services Engineer responsibilities include
- Role Responsibilities
- Install, configure, and test hardware systems, including people counting sensors and peripherals.
- Conduct site surveys to assess requirements for safe and efficient installations.
- Diagnose and resolve technical issues on‑site or remotely, ensuring minimal downtime for clients.
- Carry out scheduled maintenance and system upgrades.
- Maintain accurate documentation of all service activities, including reports and timesheets.
- Liaise with internal teams to coordinate project timelines and resolve escalations.
- Ensure compliance with company standards and health & safety regulations during all field activities.
- Represent the company professionally, delivering timely and courteous service.
- Participate in weekend on‑call rotation for remote support.
- Key Skills & Experience
- Experience in a field‑based technical support or installation role and working at heights.
- Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi‑Fi technologies.
- Proficiency in Microsoft Windows environments and MS Office Suite.
- Ability to identify, troubleshoot and repair hardware issues.
- Excellent planning and organisational skills; ability to manage multiple priorities.
- Strong communication and interpersonal skills for effective client interaction.
- Problem‑solving mindset with the ability to make sound decisions under pressure.
- Personal Attributes
- Self‑motivated with a proactive, "can‑do" attitude.
- Highly organised and adaptable to changing priorities.
- Calm and confident under pressure.
- Strong team player with a focus on collaboration and relationship building.
- Commitment to continuous learning and professional development.
- Prepared to work out of hours as required.
- Other Desirable but Not Essential Experience
- Certifications (e. g., IPAF, CSCS, PASMA) are advantageous but not essential.
- Experience within the heritage sector and listed buildings is advantageous.
- Competencies, Skills & Behaviours
- Competencies
- Agility
- Innovation
- Customer & People Focus
- Ownership & Accountability
Skills
- Communication with Impact
- Technical Excellence
- Problem Solving & Analytical Thinking
- Organisational Understanding & Awareness
- Behaviours
- Continuous Learning
- Integrity
- Explore & Act
- Kindness & Resilience
- Demonstratable Pre‑Requirements
- Clean, valid driving licence (essential).
Why Jonas Europe?
- Be part of a dynamic and innovative global organisation.
- Competitive compensation and benefits package.
- Opportunities for career growth within our expansive portfolio.
- Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
- What Our Employees Say About Us
See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 https://www. jonassoftware. co. uk/insights and our ‘Every Person Matters’ video from our Jonas Annual Business Awards 2024 https://www. jonassoftware. co. uk/why-jonas/people-culture/
- Additional Information
- Location
- Remote or Office/Hybrid (ability to travel, sometimes at short notice)
- The position is based in the UK.
- Salary
£30,000–£35,000 per annum plus company car, phone, and laptop.
Benefits
- 25 days annual leave
- 10 days rolling sick plan, including extended illness pay
- Pension 5% EE and 5% ER
- Life Assurance 4x base salary
- Private Health Insurance
- Cashplan
- Option to join the CSI Employee Share Purchase Scheme
- Personal Travel Insurance
- Cycle to Work scheme
- Electric/Hybrid Vehicle scheme
- Discounted gym membership
- Discounted high street retailer scheme
- Employee funded benefits, such as dental insurance, will writing services etc.
- Much More Than a Benefit
- Internal Learning & Development programmes
- Internal Mentor programme
- Employee Assistance Program (EAP) and Mental Health First Aiders to support you
- Jonas Europe & Jonas Global networking events (GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.
- Our DEIB Commitment
Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation.
We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work.
We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all.
Come and be part of a team where your unique background and experiences are celebrated!
We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.
Flex Works Culture
Here at Jonas Europe, we see flexibility as a game‑changer.
We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.
For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.
Many of our employees work flexibly in many different ways, including part‑time.
Please talk to us at interview about the flexibility you need.
We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
- Business Unit
- Intelligent Counting
- Scheduled Weekly Hours
- 37.5
- Number of Openings Available
- Worker Type
- Regular
- More About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few.
Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries.
We employ over 6,000 skilled professionals, including industry experts and technology specialists.
Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.
TO), and a member of the S&P/TSX 60 Index.
Is This You?
IS THIS YOU?
#J-18808-Ljbffr
Field Services Engineer in Bath employer: Jonas Software
Jonas Software is an excellent employer, offering a dynamic work environment in Wallingford where you can thrive as a Senior Transactional Specialist. With a strong focus on employee growth and development, the company provides ample opportunities for progression within a high-growth organisation, alongside a collaborative culture that values process improvement and innovation in finance and ERP systems.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Bath
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Jonas Software as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Jonas Software and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Jonas Software’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer in Bath
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Jonas Software, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Jonas Software, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Jonas Software.
How to prepare for a job interview at Jonas Software
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Jonas Software offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Jonas Software but also helps you get a feel for whether you’d thrive in that environment.
