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For Companies At a Glance
- Tasks: Provide top-notch software support and resolve customer queries with a focus on excellence.
- Company: Join Gladstone, a leader in health and leisure tech solutions, dedicated to making the UK fitter.
- Benefits: Enjoy a hybrid work model, competitive perks, and a culture that values diversity and inclusion.
- Why this job: Be part of an innovative team that challenges norms and prioritises customer success while growing your skills.
- Qualifications: Familiarity with IIS, Azure, C#, .NET, JavaScript, SQL, and a passion for tech support is essential.
- Other info: This role offers a chance to work in a dynamic environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Senior Technical Support Analyst
Location: Wallingford, United Kingdom
Client: Jonas Software UK
Job Category: Other
EU work permit required: Yes
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description
At Gladstone, our purpose is to make the UK fitter and healthier through innovative technology solutions for the health and leisure industry. We value great people, foster growth, challenge norms, and focus on customer success.
Responsibilities:
- Provide software maintenance and support to customers across Gladstone products.
- Investigate and resolve service calls, software defects, and customer queries.
- Own customer cases, communicate effectively, and meet SLAs and KPIs.
- Liaise with other departments and suppliers to support customers.
- Participate in continuous improvement activities and contribute to knowledge base updates.
- Support project and virtual team efforts for product support and support documentation.
- Identify trends and escalate issues as needed.
- Develop expertise in specific products/services and support customer needs proactively.
- Support out-of-hours on-call duties on a rota basis.
Qualifications:
- Understanding of IIS, Azure, C#, .NET, JavaScript, and SQL.
- Knowledge of Windows OS, IT support environment, and relevant certifications preferred.
- Experience in leisure industry software or APIs is advantageous.
Personal Attributes:
- Quick learner, excellent communicator, customer-focused, able to work under pressure.
- Experience in retail, identity management, database integrations is desirable.
Why Join Jonas Software?
- Innovative global organization with growth opportunities.
- Competitive benefits, inclusive culture, and flexible working options.
Additional Information:
- Hybrid work model, UK-based role.
- 37.5 hours/week, one opening.
We are committed to diversity, equity, and inclusion and encourage applications from all backgrounds.
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Senior Technical Support Analyst employer: Jonas Software UK
Contact Detail:
Jonas Software UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as IIS, Azure, C#, .NET, JavaScript, and SQL. Having a solid understanding of these will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Research Gladstone and Jonas Software to understand their products and services better. This knowledge will help you tailor your discussions to show how your skills can directly benefit their customer support efforts.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure. Highlighting these situations will showcase your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with current or former employees of Gladstone or similar companies in the leisure industry. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Senior Technical Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Senior Technical Support Analyst position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Skills: Make sure to emphasise your understanding of technologies mentioned in the job description, such as IIS, Azure, C#, .NET, JavaScript, and SQL. Provide specific examples of how you've used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and customer support. Mention your ability to communicate effectively and your experience in resolving customer queries, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Jonas Software UK
✨Showcase Your Technical Skills
Make sure to highlight your understanding of IIS, Azure, C#, .NET, JavaScript, and SQL during the interview. Be prepared to discuss how you've used these technologies in past roles, as this will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Customer-Focused Communication
Since the role involves liaising with customers and resolving their queries, practice articulating your thoughts clearly and concisely. Use examples from your previous experience where you successfully communicated complex technical information to non-technical users.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical service calls or software defects during the interview. Prepare by thinking through your problem-solving process and how you would approach troubleshooting issues effectively while meeting SLAs and KPIs.
✨Emphasise Continuous Improvement Mindset
The company values innovation and continuous improvement. Be ready to discuss any initiatives you've taken in previous roles to enhance processes or contribute to knowledge bases. This shows that you're proactive and committed to growth.
