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- Tasks: Engage with schools to ensure they maximise value from our innovative solutions.
- Company: Join CRB Cunninghams, a leader in cashless catering and educational tech.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in schools while building strong customer relationships.
- Qualifications: 1-3 years in a customer-facing role, ideally in SaaS or technology.
- Other info: Dynamic work environment with a focus on customer success and innovation.
The predicted salary is between 28800 - 42000 £ per year.
THE COMPANY: CRB Cunninghams are a UK provider with their own cashless catering, pre-order app, identity management, online payment and nutritional analysis solutions supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it. Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few.
THE ROLE: We are seeking a proactive Customer Success Executive to join our growing team. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. This role is suited to someone who thrives on problem-solving, building strong relationships, and helping customers achieve measurable success. You will guide schools through onboarding, manage early success milestones, and support strategic projects that expand our impact. Each day you will focus on building long-term customer relationships, drive adoption, generate sales leads and minimise churn.
RESPONSIBILITIES:
- Proactively engage with customers to understand their needs, provide guidance, and identify opportunities for deeper product utilisation.
- Support and streamline onboarding for new schools, ensuring smooth adoption and early value realisation.
- Monitor customer health metrics, identify at-risk accounts, and implement tailored action plans to mitigate churn.
- Collaborate with internal teams (Marketing, Support, Sales, Product, Projects) to resolve issues quickly and showcase success stories.
- Conduct regular account reviews, providing insights and recommendations that align with school priorities.
- Build a strong understanding of each customer’s goals and challenges, recommending solutions that drive outcomes.
- Handle queries, complaints, and billing disputes with efficiency and professionalism.
- Identify opportunities to deliver measurable value for customers while supporting commercial growth through upsell, cross-sell, and retention strategies.
- Generate Leads for the Customer Success or Sales Team to follow up and proactively identify cross sales and upsell sales opportunities.
- Conduct demonstrations of additional modules/solutions that the customer could purchase to enhance their system.
- Meet retention targets.
- Meet renewal/multiyear targets.
EXPERIENCE:
- 1-3 years of experience in a customer-facing role, ideally within SaaS, technology, EduTech or service delivery.
- Proven ability to manage accounts or customers with measurable outcomes.
- Demonstrated success in resolving customer issues and driving product adoption.
- Strong communication and stakeholder management skills, both written and verbal.
- Competence with Excel and CRM tools (ideally Salesforce) to track and analyse customer data.
ABOUT YOU:
- Excellent communication and relationship-building skills.
- Good analytical skills, with advanced Excel knowledge.
- Proactive, solutions-focused, and results-driven.
- Organised with the ability to manage multiple priorities effectively.
- Experience in a customer-facing role, ideally within software or technology.
- Passionate about helping customers succeed and committed to continuous improvement.
- Commercially minded, with the ability to balance customer advocacy with business growth objectives.
Customer Success Executive employer: Jonas Software UK
Contact Detail:
Jonas Software UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research CRB Cunninghams and their solutions. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in helping schools succeed.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've helped customers overcome challenges. Be ready to share these stories during interviews to demonstrate your proactive approach and relationship-building abilities.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at CRB Cunninghams. This can give you insider knowledge and make a great impression.
✨Tip Number 4
Don't forget to showcase your analytical skills! Be prepared to discuss how you've used data to drive customer success in previous roles. Highlighting your competence with tools like Excel and CRM systems will set you apart from other candidates.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer-facing roles and how you've helped clients achieve success, just like we do at StudySmarter!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love proactive problem-solvers who can think on their feet and help customers thrive!
Communicate Clearly: Since strong communication is key in this role, ensure your written application is clear and concise. Use straightforward language and make it easy for us to see your passion for helping customers succeed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jonas Software UK
✨Know the Company Inside Out
Before your interview, make sure you understand CRB Cunninghams' mission and the solutions they provide. Familiarise yourself with their cashless catering systems and how they benefit schools. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Problem-Solving Skills
As a Customer Success Executive, you'll need to tackle customer issues head-on. Prepare examples from your past experiences where you've successfully resolved problems or improved customer satisfaction. Highlighting these skills will show that you're proactive and ready to take on challenges.
✨Build Rapport with Your Interviewers
Strong relationship-building skills are crucial for this role. During the interview, engage with your interviewers by asking insightful questions about their experiences and the company culture. This not only shows your interpersonal skills but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Analytical Abilities
Since the role requires monitoring customer health metrics and using tools like Excel and CRM systems, be prepared to discuss your analytical skills. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will illustrate your capability to manage accounts effectively.