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For Companies At a Glance
- Tasks: Lead and coach a dynamic customer service team in a financial services contact centre.
- Company: Established financial services company with a supportive culture.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and shopping discounts.
- Why this job: Make a real impact by developing your team and improving customer outcomes.
- Qualifications: Experience in leading teams within a financial services contact centre.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 35000 - 40000 £ per year.
Overview
Position: Team Leader (Contact Centre)
Salary: £35,000 to £40,000pa (depending on experience)
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more.
If you’re an experienced team leader in a financial services contact centre environment and you’re ready for your next move, this could be the opportunity for you. This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. You’ll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes with a solid understanding of consumer duty.
The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring.
What’s In It for You
The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first. You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What You’ll Be Doing
You’ll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. You’ll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement.
About You
You’ll thrive here if you’re already leading teams within a financial service contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset.
You’ll Bring
- Experienced in a financial services team leader environment
- Hands-on leadership experience
- A love of coaching and professionally developing individuals and teams
- A strong understanding of consumer duty and FCA regulations
- A problem solving mindset
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, we’d love to hear from you - apply today for this contact centre Team Leader role in Bristol. If you need any adjustments for the application or interview process, just let us know we’re here to support you.
Team Leader Contact Centre in Gloucester employer: Jomo People
Contact Detail:
Jomo People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Contact Centre in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions specific to team leadership in contact centres. Think about how you can showcase your coaching skills and understanding of consumer duty. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture! Knowing what makes them tick will help you tailor your responses and show that you’re genuinely interested in being part of their team. Plus, it’ll help you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are ready to lead and inspire teams in the contact centre world.
We think you need these skills to ace Team Leader Contact Centre in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in a financial services contact centre and any coaching roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for coaching and developing teams, and how you align with our values at StudySmarter. Let us know why you're excited about this opportunity and how you can contribute to our culture.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love a solution-focused mindset, so share those stories that demonstrate your ability to improve processes and support your team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and benefits!
How to prepare for a job interview at Jomo People
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and consumer duty regulations. Being able to discuss these topics confidently will show that you're not just a leader, but a knowledgeable one who understands the industry.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific situations where your guidance led to improved performance or customer satisfaction. This will demonstrate your passion for people and your hands-on leadership style.
✨Be Process-Oriented
Think about ways you've improved processes in previous roles. Be ready to discuss how you can bring that mindset to this new position. Companies love candidates who can identify inefficiencies and suggest practical solutions.
✨Bring the Energy
Your enthusiasm is contagious! Make sure to convey your positive attitude during the interview. Share stories that reflect your energy and solution-focused mindset, as this aligns perfectly with what they’re looking for in a team leader.
