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- Tasks: Help customers find manageable solutions for their financial challenges with empathy and respect.
- Company: Established Financial Services company with a friendly and supportive team in Cardiff.
- Benefits: Competitive salary, hybrid work, 25 days leave, free snacks, and career development opportunities.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in regulated financial services collections and a passion for customer support.
- Other info: Diversity and inclusion are at our core; we welcome all qualified applicants.
The predicted salary is between 25500 - 27500 £ per year.
We are on the look out for experienced collections advisors to join an established Financial Services company, with a super friendly and supportive team, in Cardiff. You will enjoy a host of company perks, the opportunity to work on a hybrid basis and benefit from supportive managers who really invest in your career.
Here’s a bit more information:
- Location: Cardiff Hybrid (3 days per week in the office)
- Salary: £25,500 to £27,500 pa (DOE) + annual performance rated bonus
- Hours: 35 hours per week contract, Monday to Friday 9am to 5pm (with some flexibility required)
As well as the above, you will also benefit from the following perks:
- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Free onsite parking
- Free drinks and snacks in the office
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- + loads more!
What does the job entail?
As an experienced Collections Advisor, you will already know the importance of delivering amazing levels of customer service to customers who have fallen behind on their monthly repayments. In addition, you will be responsible for the following:
- Having effective conversations to create a manageable solution that is best for both the customer and the bank
- Taking the time to understand the customer’s individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout
- Ensuring a fair and ethical approach - helping each and every customer on their road to financial recovery
In order to hit the ground running in this role, you should come from a background of regulated financial services collections and be passionate about supporting customers, including those who are vulnerable. Recent experience as a collections advisor is essential for this role.
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers. We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.
If you need any adjustments for the application or interview process, just let us know - we are here to support you.
Collections Advisor in Cardiff employer: Jomo People
Contact Detail:
Jomo People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Make sure you can showcase your experience in delivering excellent customer service and handling sensitive situations with empathy.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Collections Advisor gig. Plus, applying directly means you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace Collections Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background in financial services makes you the perfect fit for our team.
Showcase Your Soft Skills: As a Collections Advisor, empathy and communication are key. In your application, give examples of how you've effectively handled difficult conversations and supported customers through tough times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jomo People
✨Know Your Stuff
Before the interview, brush up on your knowledge of collections processes and customer service best practices. Familiarise yourself with the company’s values and how they align with your own experience in financial services.
✨Show Empathy
As a Collections Advisor, empathy is key. Prepare examples from your past roles where you successfully handled sensitive situations. This will demonstrate your ability to connect with customers and provide fair outcomes.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and show that you understand the importance of effective communication in resolving customer issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its employees' career development. This shows your genuine interest in the role and the company.
