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- Tasks: Support customers through the collections process with compassion and understanding.
- Company: Established financial services company with a supportive culture.
- Benefits: 25 days holiday, private medical insurance, and shopping discounts.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in financial services collections and understanding of FCA regulations.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 28800 - 40320 £ per year.
Position: Collections Advisor
Salary: £28,800 pa
Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)
Location: Bristol City Centre, close to excellent public transport links (Bus & Train)
Contract: Permanent, full time, 35 hpw, with hybrid working (3 days office per week)
Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more
If you’re an experienced collections advisor from a financial services background and you’re ready for your next move, this could be the opportunity for you.
This established financial services regulated business in Bristol is looking for an experienced collections advisor to play a critical role as the first point of contact for customers facing difficulty in repaying their loan. You’ll be super passionate about helping customers get the right outcomes, taking ownership of both inbound and outbound customer contact streams within a highly regulated environment.
What’s In It for You:
The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about putting customers first. You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.
What You’ll Be Doing:
You’ll provide compassionate support to customers via phone, email and web, identifying complex situations and supporting customers through the collections process. You’ll be responsible for recognising vulnerability, escalating cases through the relevant pathways to ensure consumer duty requirements are met. As part of a team, you’ll identify areas to support improvements in the customer journey and meet personal and team KPIs around quality, FCA compliance and first contact resolution.
About You:
You’ll thrive here if you’re already working within a highly regulated financial services collections advisor position and enjoy a fast paced, customer focused role.
You’ll Bring:
- Experienced in a financial services, regulated collections advisor role
- Experience within a fast paced contact centre environment, within financial services
- Experience of providing regulated support to vulnerable customers
- Solid understanding of FCA, TCF & Consumer Duty and how it applies in real-life customer interactions
We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.
This is a great opportunity for you to progress your collections advisor career. If it sounds right up your street, we’d love to hear from you - apply today for this role in Bristol. If you need any adjustments for the application or interview process, just let us know - we’re here to support you.
Collections Advisor in Bristol employer: Jomo People
Contact Detail:
Jomo People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to collections and customer service. Think about how you can showcase your experience with vulnerable customers and FCA compliance. We want you to shine!
✨Tip Number 3
Don’t forget to research the company culture! Knowing what makes this financial services business tick will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Advisor gig! It’s the quickest way to get your application in front of the right people, and we’re here to support you every step of the way.
We think you need these skills to ace Collections Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Advisor role. Highlight your experience in financial services and any specific achievements that showcase your ability to support customers effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of FCA regulations. Show us why you’re the perfect fit for our team!
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, especially since you'll be doing a lot of it with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Jomo People
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and the collections process. Understand the FCA regulations, TCF, and Consumer Duty principles, as these will likely come up during the interview. Being able to discuss how these apply in real-life situations will show that you're not just familiar with the terms but can also implement them effectively.
✨Show Empathy
As a Collections Advisor, you'll be dealing with customers who may be facing tough times. Prepare to demonstrate your ability to empathise and support vulnerable customers. Think of examples from your past experience where you've successfully helped someone through a difficult situation, and be ready to share those stories.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support career development. This shows that you're genuinely interested in the role and want to ensure it's the right fit for you too.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. You might even want to practice with a friend or family member to get comfortable with articulating your thoughts clearly.
