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- Tasks: Lead a passionate team to create exceptional retail experiences and drive sales.
- Company: Join a family-run brand known for meaningful gifting and beautiful products.
- Benefits: Competitive salary, generous holiday, staff discounts, and opportunities for growth.
- Other info: Dynamic work environment that values diversity, creativity, and collaboration.
- Why this job: Make a real impact as the leader of our flagship store in Milton Keynes.
- Qualifications: Experience in retail management with a passion for customer service and team leadership.
The predicted salary is between 40000 - 47000 £ per year.
At Joma Jewellery and Katie Loxton, we believe in the magic of meaningful gifting. We're seeking a Store Manager who shares our passion for creating joyful, accessible luxury experiences and can bring that vision to life every single day. This is a unique opportunity to make a huge impact as the leader of our first-ever owned retail store, which will become our flagship store in Milton Keynes Central.
If you're an experienced leader with a passion for creating exceptional retail experiences, a love for beautiful products within the gifting and accessory industry, and the drive to deliver commercial success, this could be your next exciting opportunity!
As Store Manager, you’ll take full ownership of your store, leading a passionate, customer-focused team to deliver consistently outstanding results. From driving KPIs and unlocking upselling opportunities to managing stock integrity and ensuring operational excellence, you’ll be at the heart of it all. You’ll shape a positive, high-performing store culture where storytelling and personalisation are second nature and every interaction is thoughtful, warm, and memorable. You’ll lead by example, fostering a genuine connection between our products and our customers. With a deep understanding of our brand values, you’ll ensure that everything from store presentation to service delivery reflects the care and creativity we’re known for. You’ll confidently manage day-to-day operations, develop and inspire your team, and take pride in creating a seamless shopping experience that elevates every moment.
If you’re a natural leader who thrives in a fast-paced, customer-first environment and you’re ready to take a beautiful brand to even greater heights, we’d love to hear from you!
HOW YOU'LL CONTRIBUTE
- Customer Experience: Ensures consistent levels of exceptional customer experience delivered on the shop floor, in line with brand values. Accountable for championing upselling of personalisation services, ensuring team knowledge of turnaround times, pricing, and service quality is high. Acts as the escalation point for resolving customer complaints or complex issues. Ensures all team members are fully informed and engaged with brand and product stories. Ensures all team members are appropriately trained to efficiently and safely use personalisation equipment. Monitors customer data capture and CRM activity.
- Commercial Performance & Reporting: Responsible for driving store sales, achieving daily, weekly, and monthly revenue targets as well as monitoring and optimising key performance indicators including conversion rate, average transaction value (ATV), and units per transaction (UPT). Accountable for leading weekly trade calls with Head Office, providing comprehensive feedback on sales performance vs. target, bestselling and underperforming lines, stock challenges, personalisation service performance, and local customer behaviour.
- Team Leadership & Development: Responsible for the recruitment, onboarding, and development of store team members. Manages weekly rota planning and ensures appropriate coverage based on trade patterns; submits rotas to Head Office in line with deadlines. Provides regular and constructive performance feedback, recognising strong performers and addressing underperformance as appropriate. Identifies training needs and delivers coaching and development in line with brand service and product expectations.
- Visual Merchandising & Store Standards: Accountable for maintaining exceptional store and visual merchandising standards at all times. Ensures all brand VM guidelines are followed and campaigns are implemented on time. Responsible for sharing VM photos with Head Office, including post-campaign setup and after significant layout changes. Monitors and provides feedback on layout efficiency, customer journey, and product engagement.
- Stock & Inventory Management: Acts as the key point of contact for stock feedback to Head Office, identifying fast sellers and gaps in local stock profiles. Oversees all delivery processes, ensuring accurate intake, stockroom organisation and replenishment. Implements and monitors stock loss prevention strategies and minimises shrinkage through best practice procedures.
THE TALENT YOU'LL BRING
- Previous experience as a Store Manager or senior-level Assistant Manager, ideally within fashion, jewellery, accessories or gifting retail.
- Strong track record of commercial success, KPI ownership and team leadership.
- Proven ability to lead, motivate and develop a team in a customer-focused retail environment.
- Strong organisational, communication and problem-solving skills.
- High standards of operational discipline, stock control and visual merchandising.
- Confident in using sales data and trade insight to inform decision-making.
- Excellent storytelling skills to drive USPs.
- A confident people manager with proven experience of effective performance management.
PERFECTLY PACKAGED
Salary of £40,000 – £47,000 DOE. 33 days holiday rising to 35 with length of service, inclusive of bank holidays. Abroad benefits package including our staff favourite – a very generous staff discount across both our brands. Opportunities to make an impact as well as learn and develop further. An innovative and friendly workplace with a team we’re proud to be part of.
Store Manager employer: Joma Jewellery Ltd
Contact Detail:
Joma Jewellery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Joma Jewellery and Katie Loxton's products, values, and customer experience. This will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it’s really like to work there. Plus, it might just give you an edge in your application!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership skills, problem-solving abilities, and how you’ve driven sales or improved customer experiences. We want to see how you can bring that magic to our flagship store!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Joma Jewellery and Katie Loxton.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the gifting and accessory industry shine through! We want to see how your passion aligns with our brand values and how you can bring that magic of meaningful gifting to life.
Be Specific About Your Experience: Make sure to highlight your previous experience as a Store Manager or in a similar role. We’re looking for concrete examples of how you've driven sales, led teams, and created exceptional customer experiences. The more specific, the better!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Show us how you can contribute to our flagship store's success in Milton Keynes Central.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Joma Jewellery Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Joma Jewellery and Katie Loxton's brand values, products, and stories. Understanding their mission of meaningful gifting will help you connect with the interviewers and demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your experience in driving KPIs, managing stock, and creating a positive store culture. Be ready to discuss how you inspire and develop your team to achieve exceptional results.
✨Be Customer-Focused
Since the role is all about delivering outstanding customer experiences, think of specific instances where you've gone above and beyond for customers. Share how you handle complaints and ensure that every interaction is thoughtful and memorable.
✨Bring Ideas for Improvement
Think about potential improvements for store layout, traffic flow, or customer engagement based on your previous experiences. Being proactive and showing that you can contribute to the store's success will impress the interviewers and demonstrate your commercial acumen.