Store Manager in Milton Keynes

At Joma Jewellery and Katie Loxton, we believe in the magic of meaningful gifting. We're seeking a Store Manager who shares our passion for creating joyful, accessible luxury experiences and can bring that vision to life every single day. This is a unique opportunity to make a huge impact as the leader of our first-ever owned retail store, which will become our flagship store in Milton Keynes Central.

If you're an experienced leader with a passion for creating exceptional retail experiences, a love for beautiful products within the gifting and accessory industry, and the drive to deliver commercial success, this could be your next exciting opportunity!

As Store Manager, you’ll take full ownership of your store, leading a passionate, customer-focused team to deliver consistently outstanding results. From driving KPIs and unlocking upselling opportunities to managing stock integrity and ensuring operational excellence, you’ll be at the heart of it all. You’ll shape a positive, high-performing store culture where storytelling and personalisation are second nature and every interaction is thoughtful, warm, and memorable. You’ll lead by example, fostering a genuine connection between our products and our customers. With a deep understanding of our brand values, you’ll ensure that everything from store presentation to service delivery reflects the care and creativity we’re known for. You’ll confidently manage day-to-day operations, develop and inspire your team, and take pride in creating a seamless shopping experience that elevates every moment.

If you’re a natural leader who thrives in a fast-paced, customer-first environment and you’re ready to take a beautiful brand to even greater heights, we’d love to hear from you!

HOW YOU'LL CONTRIBUTE

• Customer Experience: Ensures consistent levels of exceptional customer experience delivered on the shop floor, in line with brand values. Accountable for championing upselling of personalisation services, ensuring team knowledge of turnaround times, pricing, and service quality is high. Acts as the escalation point for resolving customer complaints or complex issues. Ensures all team members are fully informed and engaged with brand and product stories. Ensures all team members are appropriately trained to efficiently and safely use personalisation equipment. Monitors customer data capture and CRM activity.
• Commercial Performance & Reporting: Responsible for driving store sales, achieving daily, weekly, and monthly revenue targets as well as monitoring and optimising key performance indicators including conversion rate, average transaction value (ATV), and units per transaction (UPT). Accountable for leading weekly trade calls with Head Office, providing comprehensive feedback on sales performance vs. target, bestselling and underperforming lines, stock challenges, personalisation service performance, and local customer behaviour.
• Team Leadership & Development: Responsible for the recruitment, onboarding, and development of store team members. Manages weekly rota planning and ensures appropriate coverage based on trade patterns; submits rotas to Head Office in line with deadlines. Provides regular and constructive performance feedback, recognising strong performers and addressing underperformance as appropriate. Identifies training needs and delivers coaching and development in line with brand service and product expectations.
• Visual Merchandising & Store Standards: Accountable for maintaining exceptional store and visual merchandising standards at all times. Ensures all brand VM guidelines are followed and campaigns are implemented on time. Responsible for sharing VM photos with Head Office, including post-campaign setup and after significant layout changes. Monitors and provides feedback on layout efficiency, customer journey, and product engagement.
• Stock & Inventory Management: Acts as the key point of contact for stock feedback to Head Office, identifying fast sellers and gaps in local stock profiles. Oversees all delivery processes, ensuring accurate intake, stockroom organisation and replenishment. Implements and monitors stock loss prevention strategies and minimises shrinkage through best practice procedures.

THE TALENT YOU'LL BRING

• Previous experience as a Store Manager or senior-level Assistant Manager, ideally within fashion, jewellery, accessories or gifting retail.
• Strong track record of commercial success, KPI ownership and team leadership.
• Proven ability to lead, motivate and develop a team in a customer-focused retail environment.
• Strong organisational, communication and problem-solving skills.
• High standards of operational discipline, stock control and visual merchandising.
• Confident in using sales data and trade insight to inform decision-making.
• Excellent storytelling skills to drive USPs.
• A confident people manager with proven experience of effective performance management.

PERFECTLY PACKAGED

Salary of £40,000 – £47,000 DOE. 33 days holiday rising to 35 with length of service, inclusive of bank holidays. Abroad benefits package including our staff favourite – a very generous staff discount across both our brands. Opportunities to make an impact as well as learn and develop further. An innovative and friendly workplace with a team we’re proud to be part of.