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For Companies At a Glance
- Tasks: Create unforgettable gifting experiences and provide exceptional customer service.
- Company: Join a family-run brand known for its creativity and personal touch.
- Benefits: Competitive pay, flexible shifts, and opportunities for overtime during peak times.
- Other info: Dynamic team environment with a focus on collaboration and personal growth.
- Why this job: Be a brand ambassador and make a real impact in our flagship store.
- Qualifications: Retail or customer service experience and a passion for accessories.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about heartfelt gifting and helping customers celebrate life’s special moments? At Joma Jewellery and Katie Loxton, we’re looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first-ever owned flagship retail store in Milton Keynes Central.
As a true brand ambassador, you’ll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you’ll help customers discover the perfect piece whether it’s a heartfelt gift for someone special or a well-deserved treat just for them.
This is a truly unique role where you’ll be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets, giving you the skills to add a special touch to our beautiful products. You’ll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.
If you’re obsessed with all things accessories and jewellery, friendly, passionate, and enjoy providing an excellent customer experience, we’d love to hear from you! Overtime available over peak periods as per business needs.
HOW YOU'LL CONTRIBUTE
- Delivers an exceptional, friendly, and heartfelt customer experience at all times.
- Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
- Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
- Provides clear guidance on personalisation options, pricing, and turnaround time.
- Handles customer queries and transactions with professionalism and care.
- Ensures every customer interaction feels memorable and brand-led.
- Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high-quality finish.
- Guides customers through bespoke gifting offerings and experiences.
- Ensures the personalisation area is clean, well-stocked, and compliant with safety procedures.
- Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.
- Suggests meaningful add-ons and upsell opportunities to enhance each gift.
- Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
- Uses storytelling to communicate product USPs and help customers make confident gifting choices.
- Proactively suggests additional items to complete a gift or enhance the customer’s experience.
- Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
- Supports daily replenishment and stockroom organisation where needed.
- Follows display guidelines to showcase product effectively.
- Works collaboratively with team members to ensure smooth operations and a positive team culture.
THE TALENT YOU'LL BRING
- Previous experience in retail, hospitality, or a customer-facing role.
- A passion for delivering outstanding customer service with energy and empathy.
- Confidence in speaking to customers, sharing stories, and offering tailored advice.
- Interest in fashion, accessories, jewellery, or gifting.
- Ability to operate simple machinery or follow hands-on processes (full training will be provided).
- Strong attention to detail and pride in quality presentation of products.
- Positive, team-oriented attitude and a flexible approach to shifts, weekend work.
Gifting & Sales Advisor (40 Hour Contract) employer: Joma Jewellery Ltd
Contact Detail:
Joma Jewellery Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gifting & Sales Advisor (40 Hour Contract)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Joma Jewellery and Katie Loxton's collections, their stories, and what makes them special. This way, when you chat with customers, you can share that passion and knowledge, making every interaction feel personal and engaging.
✨Tip Number 2
Practice your storytelling skills! Think about how you can weave narratives around the products and personalisation options. Customers love a good story, and it helps them connect emotionally with their purchases, making them more likely to buy.
✨Tip Number 3
Show off your personality! When you're in the store, let your enthusiasm shine through. A friendly smile and genuine interest in helping customers will create a warm atmosphere that keeps them coming back for more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, get that application in and show us what you've got!
We think you need these skills to ace Gifting & Sales Advisor (40 Hour Contract)
Some tips for your application 🫡
Show Your Passion: Let your love for gifting and accessories shine through in your application. Share personal stories or experiences that highlight your enthusiasm for helping customers celebrate special moments.
Be Personable: We want to see your friendly side! Use a warm and approachable tone in your written application. Remember, you’re applying for a role where building genuine connections with customers is key.
Highlight Relevant Experience: If you've got previous experience in retail or customer service, make sure to showcase it! Talk about how you’ve delivered exceptional service and created memorable experiences for customers.
Tailor Your Application: Make your application stand out by tailoring it to our brand. Mention specific aspects of Joma Jewellery and Katie Loxton that resonate with you, and show us why you’d be a perfect fit for our team!
How to prepare for a job interview at Joma Jewellery Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into Joma Jewellery and Katie Loxton's collections. Familiarise yourself with their unique selling points, personalisation options, and any recent launches. This knowledge will help you speak confidently about the products and show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to create memorable experiences for customers. This will demonstrate your ability to connect with customers and understand their gifting needs.
✨Practice Storytelling
Since storytelling is key in this role, practice how you would share product stories. Think about how you can highlight the materials, inspirations, and personalisation options in a way that resonates with customers. This will help you stand out as a brand ambassador during the interview.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to different situations. Highlight your positive attitude and willingness to take on various roles, especially during peak periods. This shows that you're not just a great individual contributor but also a team player who fits well into their culture.