At a Glance
- Tasks: Create unforgettable gifting experiences and provide exceptional customer service.
- Company: Join a vibrant, family-run brand passionate about personalisation and creativity.
- Benefits: Earn £12.25/hour, enjoy 25-27 days holiday, and benefit from generous staff discounts.
- Other info: Dynamic team culture with opportunities for growth and development.
- Why this job: Be a part of heartfelt moments and help customers celebrate special occasions.
- Qualifications: Retail or customer service experience, passion for accessories, and a friendly attitude.
THE OPPORTUNITY
Are you passionate about heartfelt gifting and helping customers celebrate life’s special moments?
At Joma Jewellery and Katie Loxton, we’re looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction.
As a true brand ambassador, you’ll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you’ll help customers discover the perfect piece whether it’s a heartfelt gift for someone special or a well-deserved treat just for them.
This is a truly unique role where you’ll be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets, giving you the skills to add a special touch to our beautiful products.
You’ll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.
If you’re obsessed with all things accessories and jewellery, friendly, passionate, and enjoys providing an excellent customer experience, we’d love to hear from you!
BEHIND THE BRANDS
We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.
HOW YOU\'LL CONTRIBUTE
- Delivers an exceptional, friendly, and heartfelt customer experience at all times.
- Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
- Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
- Provides clear guidance on personalisation options, pricing, and turnaround time.
- Handles customer queries and transactions with professionalism and care.
- Ensures every customer interaction feels memorable and brand-led.
- Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high-quality finish.
- Guides customers through bespoke gifting offerings and experiences
- Ensures the personalisation area is clean, well-stocked, and compliant with safety procedures.
- Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.
- Suggests meaningful add-ons and upsell opportunities to enhance each gift.
- Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
- Uses storytelling to communicate product USPs and help customers make confident gifting choices.
- Proactively suggests additional items to complete a gift or enhance the customer’s experience.
- Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
- Supports daily replenishment and stockroom organisation where needed.
- Follows display guidelines to showcase product effectively.
- Works collaboratively with team members to ensure smooth operations and a positive team culture.
THE TALENT YOU\'LL BRING
- Previous experience in retail, hospitality, or a customer-facing role.
- A passion for delivering outstanding customer service with energy and empathy.
- Confidence in speaking to customers, sharing stories, and offering tailored advice.
- Interest in fashion, accessories, jewellery, or gifting.
- Ability to operate simple machinery or follow hands-on processes (full training will be provided).
- Strong attention to detail and pride in quality presentation of products.
- Positive, team-oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.
PERFECTLY PACKAGED
- An hourly rate of £12.25
- 25 days holiday rising to 27 with length of service, plus bank holiday
- Awards and benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
- Opportunities to make an impact as well as learn and develop further
- An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.
Gifting & Sales Advisor in Banbury employer: Joma Jewellery Ltd
At Joma Jewellery and Katie Loxton, we pride ourselves on being a family-run business that fosters a warm and inclusive work culture, where creativity and collaboration thrive. As a Gifting & Sales Advisor, you'll enjoy a competitive hourly rate, generous holiday allowance, and a fantastic staff discount, all while contributing to memorable customer experiences in a vibrant environment. With ample opportunities for personal growth and development, you’ll be part of a passionate team dedicated to celebrating life's special moments through heartfelt gifting.
StudySmarter Expert Advice🤫
We think this is how you could land Gifting & Sales Advisor in Banbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Joma Jewellery Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Joma Jewellery Ltd!
We think you need these skills to ace Gifting & Sales Advisor in Banbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Joma Jewellery Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Joma Jewellery Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Joma Jewellery Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Joma Jewellery Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
