Head of Ecommerce

Join to apply for the Head of Ecommerce role at Joma Jewellery & Katie Loxton 1 day ago Be among the first 25 applicants Join to apply for the Head of Ecommerce role at Joma Jewellery & Katie Loxton Direct message the job poster from Joma Jewellery & Katie Loxton As Head of Ecommerce, you will use strategic thinking, technical expertise, and strong leadership skills to develop, lead, and motivate a high-performance team encompassing Ecommerce Trade, Ecommerce Development, Website Operations, and Retail Customer Experience. Your goal will be to deliver an outstanding, personalized, customer-focused proposition and experience. You will be pivotal in crafting and executing our global Ecommerce strategy, aligning seamlessly with our growth plans and strategic goals. You will spearhead initiatives to deliver personalized products, elevate on-site experiences, and cultivate a vibrant community of loyal customers, propelling our business to new heights. If you are passionate about innovation, thrive on strategic thinking, and are eager to impact the digital shopping experience, we want to hear from you! You will be based at our stunning Head Office in Banbury, Oxfordshire, three days per week (Tuesday-Thursday), with the flexibility to work from home for the remaining days, depending on business needs. Behind the Brands We’re a family-run, entrepreneurial company with an exciting pace of life and a friendly team. We are passionate about creating stunning products with a personal touch and innovating behind the scenes. We value creativity, collaboration, and integrity. Key Responsibilities Collaborate with Directors and Senior Management to create and maintain the strategic roadmap for global ecommerce. Ensure ecommerce sales, targets, and KPIs are met or exceeded. Provide teams with tools and resources to meet targets across channels. Use data analytics to monitor metrics, identify trends, and improve performance. Deliver engaging interactions and exceptional user experiences aligned with brand values. Build user-friendly interfaces and robust systems for memorable customer experiences. Utilize analytics tools to track performance and prepare insights for leadership. Improve team performance through coaching, development, and training. Lead website development, integrations, and technology stack improvements. Manage external resources and projects, fostering strong relationships. Coordinate with departments on digital projects and overall online business synergy. Work with marketing teams to ensure brand consistency online. Contribute to product development and oversee website decisions. Track and analyze marketing campaigns. Manage third-party marketplaces like Amazon. Collaborate with sales and merchandising teams to maximize online sales and product relevance. Enhance customer experience across all touchpoints, increasing satisfaction and loyalty. Ensure compliance with payment standards, security, and data protection. Identify international growth opportunities, including localization and logistics. Stay updated on industry trends and technological advancements to maintain competitive edge. Oversee website security and respond to cyber threats. Qualifications Extensive ecommerce, development, and design experience in consumer retail, preferably in fashion, jewelry, or accessories. Proven leadership in digital strategy and team management. Strong knowledge of ecommerce platforms, promotional tools, and analytics. Ability to build customer databases and leverage data for sales growth. Excellent stakeholder management and communication skills. Self-motivated, entrepreneurial, and accountable with a clear focus on ROI. Strong portfolio demonstrating project approach aligned with brand values. Ability to manage multiple projects under tight deadlines. Advanced skills in Magento, Netsuite, Google Analytics, DataStudio, Tag Manager, Content Square. Benefits 25 days holiday, rising to 27 with service, plus bank holidays. Generous staff discount and benefits. Opportunities for impact, learning, and development. Innovative, friendly workplace culture. About Us Founded in 2008 by Katie and Geoff Loxton, we have grown from strength to strength, expanding internationally. We value diversity and inclusion, encouraging authentic self-expression within our team. We continually strive to be more inclusive, diverse, and equal, welcoming ideas from all team members. #J-18808-Ljbffr