Retail Regional Manager

Following the successful launch of our first flagship store in Milton Keynes in November last year, we are entering an exciting new phase of growth and are looking for an exceptional Regional Manager to lead the rollout of future store openings and shape the long-term success of our UK retail estate across Joma Jewellery and Katie Loxton.

This is a highly influential, hands-on leadership role where you will take ownership of regional performance, team capability, and customer experience, while working closely with Head Office to help define and scale our retail strategy. During your first six to twelve months, you will spend 3 days per week in our Milton Keynes store, establishing strong foundations, embedding effective ways of working, and gaining first-hand insight into our teams, customers, and retail performance. You will also have the opportunity to spend time at our stunning Head Office in Banbury, Oxfordshire once a week to connect and collaborate with key head office teams and to play a key role in future store opening project planning.

As Regional Manager, you will make an impact by driving commercial performance, building high-performing store teams, leading new store openings, and acting as the voice of retail—using insight, data, and customer feedback to influence strategy and continuous improvement across the business. This role offers the opportunity to combine strategic thinking with visible, hands-on leadership. You will directly manage Store Managers, develop future retail leaders, and ensure every store delivers an exceptional, consistent brand experience while meeting ambitious sales and profitability targets.

If you are a commercial, people-focused retail leader who thrives in a fast-growing, multi-site environment, then this may be the perfect position for you.

HOW YOU'LL CONTRIBUTE

• Defining and implementing retail strategies, processes, KPIs, and operational standards to drive store performance and growth.
• Partnering with Head Office, Marketing, Buying, and HR to ensure store setup, merchandising, product strategy, and team frameworks support brand objectives.
• Developing and delivering training programs, induction frameworks, and scalable processes to build high-performing teams.
• Leading new store openings, relocations, refits, and launches, ensuring operational readiness and commercial success.
• Monitoring and analysing regional sales, KPIs, and customer insights to identify growth opportunities and improve performance.
• Driving operational excellence, compliance, and consistent customer experiences across all stores.
• Managing, coaching, and developing Store Managers and retail teams, fostering a high-performance culture aligned with brand values.
• Recruiting and retaining talent, implementing succession plans, and creating career development opportunities.
• Championing brand standards, customer experience, and cultural change across the retail estate.
• Project-managing retail initiatives, cross-functional coordination, and ad hoc projects to deliver measurable outcomes.
• Overseeing HR processes, employee relations, performance management, and compliance within the region.

THE TALENT YOU'LL BRING

• Full clean UK driver's licence.
• Proven experience leading multi-site retail teams and managing Store Managers to drive performance, accountability, and a high-performing culture.
• Strong commercial and analytical skills, with the ability to interpret KPIs, sales data, and store metrics to make actionable decisions.
• Expertise in store operations, visual merchandising, and implementing processes that ensure operational excellence.
• Experience managing store openings, relocations, refits, and operational change initiatives.
• Hands-on HR experience, including performance management, employee relations, and team development.
• Track record of building high-performing teams that deliver exceptional customer experiences.
• Excellent communication and influencing skills across head office and store teams.
• Strategic thinker, able to translate business goals into regional retail plans and initiatives.
• Understanding of omnichannel retail and integrating in-store and online experiences.
• Proven ability to achieve regional sales targets and manage profitability.

PERFECTLY PACKAGED

• A competitive salary.
• 33 days holiday including bank holidays rising to 35 with length of service.
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands.
• Opportunities to make an impact as well as learn and develop further.
• An innovative and friendly workplace with a team we are proud to be part of.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.