At a Glance
- Tasks: Create unforgettable customer experiences through exceptional service and personalised gifting.
- Company: Join Joma Jewellery and Katie Loxton in our flagship store in Milton Keynes Central.
- Benefits: Earn £12.75 per hour, enjoy generous holiday, and a fantastic staff discount.
- Other info: Flexible shifts with opportunities for growth in a diverse and inclusive team.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: Retail or customer service experience, passion for accessories, and a friendly attitude.
The predicted salary is between 12 - 13 £ per hour.
Key Information
At Joma Jewellery and Katie Loxton, we're looking for two Gifting & Sales Advisors who bring energy, care, and storytelling to every interaction.
This is a unique opportunity to make a huge impact in our first-ever owned flagship retail store in Milton Keynes Central.
This is a fixed term contract until 1st January 2027.
As a true brand ambassador, you'll create unforgettable experiences by delivering exceptional service and thoughtful recommendations.
With a deep understanding of our beautiful collections and bespoke personalisation services, you'll help customers discover the perfect piece whether it's a heartfelt gift for someone special or a well-deserved treat just for them.
This is a truly unique role where you'll be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets, giving you the skills to add a special touch to our beautiful products.
You'll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.
If you're obsessed with all things accessories and jewellery, friendly, passionate, and enjoys providing an excellent customer experience, we'd love to hear from you!
Overtime available over peak periods as per business needs.
Responsibilities
- Delivers an exceptional, friendly, and heartfelt customer experience at all times.
- Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
- Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
- Provides clear guidance on personalisation options, pricing, and turnaround time.
- Handles customer queries and transactions with professionalism and care.
- Ensures every customer interaction feels memorable and brand-led.
- Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.
- Guides customers through bespoke gifting offerings and experiences
- Ensures the personalisation area is clean, well‑stocked, and compliant with safety procedures.
- Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.
- Suggests meaningful add‑ons and upsell opportunities to enhance each gift.
- Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
- Uses storytelling to communicate product USPs and help customers make confident gifting choices.
- Proactively suggests additional items to complete a gift or enhance the customer's experience.
- Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
- Supports daily replenishment and stockroom organisation where needed.
- Follows display guidelines to showcase product effectively.
- Works collaboratively with team members to ensure smooth operations and a positive team culture.
Qualifications & Requirements
- Are you passionate about heartfelt gifting and helping customers celebrate life's special moments?, Previous experience in retail, hospitality, or a customer‑facing role.
- A passion for delivering outstanding customer service with energy and empathy.
- Confidence in speaking to customers, sharing stories, and offering tailored advice.
- Interest in fashion, accessories, jewellery, or gifting.
- Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
- Strong attention to detail and pride in quality presentation of products.
- Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.
Compensation & Benefits
- An hourly rate of £12.75
- 25 days holiday rising to 27 with length of service, plus bank holiday
- A broad benefits package including our staff favourite - a very generous staff discount across both our brands. See all of our benefits on our careers portal
- Opportunities to make an impact as well as learn and develop further
- An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal
- Company & Diversity
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK.
We know that part of that growth comes from the fact that we take diversity and inclusion very seriously.
We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us.
We don't hire based on cultures, preferences, or personalities - it's what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.
Gifting & Sales Advisors in Milton Keynes employer: Joma Jewellery and Katie Loxton
At Joma Jewellery and Katie Loxton, we pride ourselves on fostering a vibrant and inclusive work culture that encourages creativity and innovation. As a Paid Social Growth Lead, you will not only have the opportunity to shape our social media strategy but also benefit from ongoing professional development and a supportive team environment in a dynamic retail setting. Join us in a location that values work-life balance and offers unique perks, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Joma Jewellery and Katie Loxton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Gifting & Sales Advisors in Milton Keynes
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Gifting & Sales Advisors in Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Joma Jewellery and Katie Loxton:Don’t forget to personalise your application for Joma Jewellery and Katie Loxton! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Joma Jewellery and Katie Loxton
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Joma Jewellery and Katie Loxton offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Joma Jewellery and Katie Loxton and contribute positively during your temporary stint.
