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- Tasks: Lead a luxury jewellery store, ensuring exceptional customer service and driving sales.
- Company: A prestigious made-to-order diamond jeweller with a rich history.
- Benefits: Career growth opportunities in a dynamic, fast-paced environment.
- Other info: Join a team that values shared learning and customer feedback for continuous improvement.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 5+ years in luxury retail, preferably in jewellery, with strong sales and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a made-to-order diamond jeweller which is determined to grow their client accessibility nationwide, be it online or in-store. Possessing jewellery crafting experience that spans a couple of centuries, they are uniquely market placed to fulfil every customer’s unique jewellery wearing dream.
Job role:
- The need is for an experienced Store Lead able to maintain and accelerate our clients service reputation, whilst ensuring operational slickness and driving forward sales.
- Your leadership and team management will see your store colleagues adopt best practices and this will be linked to emphasising engagement and consultation value to all whom visit to potentially buy.
- Product knowledge is key to your proteges in-store success, and you are ever keen to cultivate a climate of shared learning.
- Sales performance and customer experience are key metrics that will be at the forefront of your management view.
- First impressions matter in this luxury goods field, so a fostering of being a ‘Brand Ambassador’ whatever the role held is key and from a store look perspective visual merchandising and cleanliness has to be immaculate.
- Security and loss prevention calls for constant prioritisation as does the management and constant auditing of stock - at all times. Your team must be aware of compliance expectations and of course operate within health & safety best practice.
- Customer feedback and the implementation of a store improvement plan will be invaluable for you to map where future improvements will be made.
Requirements:
- Minimum of 5 years of experience within the sphere that is luxury retail, super to have experience already within the jewellery field.
- A proven penchant to achieve consistent sales targets whilst interacting with high-end clientele would be just the ticket.
- You have always revelled in team play are a solid purposeful communicator liking nothing more than pitching solutions that are appropriate for any eventuality.
- Utilising software and new systems to best impact is a proficiency that you are proud of.
- Amongst your outstanding interpersonal skills will be exceptional listening and relationship building capabilities.
- You’ll adore luxury merchandise and have a discerning eye for aesthetics and impeccable attention to detail.
- Operating within such a fast paced, dynamic environment does call on a high level of pro-activity - the achievement of best store/customer experience outcome is the goal all must share.
To Summarise: There are many examples of employees who have progressed and developed their careers within this business - are you going to be next!
To apply please forward your CV in the first instance to Jolyon here at JML we look forward to receiving & reviewing your application’s riches.
Store Manager in London employer: Jolyon Marshall Limited
Contact Detail:
Jolyon Marshall Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to luxury retail. Think about how you would handle specific situations, especially around customer service and sales performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years in luxury retail, especially if you've got jewellery experience. We want to see how your background aligns with the role, so don’t hold back on those achievements!
Be a Brand Ambassador: Since first impressions matter, let your passion for luxury goods shine through in your application. Share examples of how you've represented brands in the past and how you can bring that same energy to our client’s store.
Demonstrate Team Spirit: We love team players! Talk about your leadership style and how you've fostered a collaborative environment in previous roles. Show us how you’ve helped your team achieve sales targets while keeping customer experience top-notch.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested and have taken the time to understand what we’re looking for.
How to prepare for a job interview at Jolyon Marshall Limited
✨Know Your Product Inside Out
As a Store Manager in the luxury jewellery sector, it's crucial to have an in-depth understanding of the products you'll be selling. Familiarise yourself with the different types of diamonds, settings, and styles. This knowledge will not only impress your interviewers but also demonstrate your commitment to providing exceptional customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated your colleagues, improved sales performance, or enhanced customer experience. Highlighting your ability to foster a positive team environment will resonate well with the interviewers.
✨Emphasise Customer Engagement
In luxury retail, customer experience is paramount. Be ready to discuss strategies you've implemented to enhance customer engagement and satisfaction. Share any feedback mechanisms you've used to improve store operations and how you've acted on customer insights to drive sales.
✨Dress the Part
First impressions matter, especially in the luxury goods market. Dress professionally and ensure your appearance reflects the brand's image. This not only shows respect for the interview process but also demonstrates your understanding of the importance of being a 'Brand Ambassador' in your role.