At a Glance
- Tasks: Lead a luxury jewellery store, inspiring your team and optimising sales performance.
- Company: Prestigious jeweller with a rich heritage and a commitment to exceptional customer service.
- Benefits: Competitive salary, career development opportunities, and a dynamic retail environment.
- Other info: Exciting growth potential within an award-winning company.
- Why this job: Join a renowned brand and elevate your retail management skills in a luxury setting.
- Qualifications: Experience in luxury retail, strong leadership, and excellent communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Founded in 1897, this industry-leading jeweller is rightly proud of its heritage and prestigious reputation as a luxury jeweller. In recent years, the company has developed into a leading high-end diamond and watch retail specialist, sourcing the world’s most desirable luxury jewellery and timepieces. The expansion of its store network has gathered pace, with the business now owning and operating fifteen stores nationwide. Despite its growth and success, the company remains true to its core values of providing world-class customer service, exceptional care and the highest quality jewellery.
An exciting opportunity has arisen for a talented Assistant Manager to share the leadership remit, representing our client’s own fine jewellery brand alongside a dedicated ‘showroom’ and ‘shop-in-shop’ for two prestigious Swiss watch brands.
- Assisting the Store Manager, you will lead by example, inspiring an ever-greater appetite within your colleagues to train and develop their recognised client service and sales talents.
- In a supervisory capacity, you will assist with the smooth running of the store, optimising trading performance and being prepared to deputise in a full leadership capacity should the Store Manager be absent.
- Trade relations with all suppliers will be an area in which you will be expected to contribute, ensuring the ‘sell-through’ potential of each manufacturer’s brand assets is optimised to the maximum.
- Store safety for staff, visitors and all stocked merchandise will always be a key trading focus. You will dutifully oversee the implementation and continual review of all appropriate security protocols.
- Astutely oversee all administrative and inventory processes, ensuring they remain fully aligned with pre-agreed Head Office best practice.
Requirements:
- Your experience to date will demonstrate team leadership and supervisory responsibilities within a luxury consumer goods setting.
- You will have already received commendation for your fluent communication skills and personal sales prowess — qualities that others within the team can relate to and be inspired to emulate.
- Possess a thirst for product knowledge and be able to encourage those around you to learn and become the very best ‘brand representatives’ that manufacturing partners could wish to have in-store.
- Be fastidious in all matters relating to visual merchandising, ensuring a meticulously presented sales floor that is always ready to impress and deliver through being organised and on point.
- Be equally committed to ensuring that your store delivers the best possible after-sales experience, whether dealing with repairs, valuations or replacement estimates.
- At all times, be prepared to inform, enlighten and liaise with your Head Office-based team, ensuring that every sales and customer service opportunity is brought to ‘perfect serve’ fruition, in line with both their and your shared store ambition.
Reasons to apply: With several years of experience in a busy, full-on retail setting, you are now ready to share your retail management expertise within a highly recognised and industry-awarded business. Your team-play ethos and all-round retail management professionalism are ready to move forward, positioning you well for future group career development opportunities.
Assistant Manager in Leeds employer: Jolyon Marshall Limited
As the UK's leading pawnbroker, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on training and professional advancement, employees are empowered to enhance their skills in the luxury asset sector while enjoying a supportive and dynamic team culture. Located in a thriving market, this role not only provides competitive salaries and performance incentives but also the unique opportunity to engage with high-value luxury items, making it a rewarding career choice for those passionate about customer service and luxury goods.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jolyon Marshall Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jolyon Marshall Limited!
We think you need these skills to ace Assistant Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jolyon Marshall Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jolyon Marshall Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jolyon Marshall Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jolyon Marshall Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
