At a Glance
- Tasks: Appraise luxury assets and deliver exceptional customer service in a dynamic retail environment.
- Company: Join the UK's No. 1 Pawnbroker known for expertise and trust.
- Benefits: Excellent salary, performance incentives, training, and career progression.
- Other info: Extensive training available to develop your expertise in luxury assets.
- Why this job: Combine advisory services with retail sales for a rewarding career path.
- Qualifications: Strong customer service skills and interest in luxury items required.
The predicted salary is between 30000 - 40000 £ per year.
CLIENT: The UK's No. 1 Pawnbroker
SALARY: Excellent basic salary plus performance incentives, training and professional development, and significant career progression opportunities
POSITION: Permanent – Full-Time positions x 2
Already one of the UK's leading luxury asset lenders and retailers, our client is renowned for its expertise, trust and exceptional customer service. Specialising in luxury watches, fine jewellery, designer handbags and other high-value assets, the business continues to flourish and is now seeking additional industry-knowledgeable and customer-focused Pawnbroking Appraisers.
The company offers extensive internal and external training and support to help develop your skills and expertise, particularly if the jewellery and luxury asset sector is new to you.
The Role
- You will be responsible for appraising luxury assets for lending and purchasing purposes, supporting retail sales activities and delivering outstanding customer service throughout every stage of the customer journey.
- Customer appraisals and valuations are an integral part of the role and, through ongoing exposure to a wide range of luxury products, you will continually develop your product knowledge and enhance your appraisal expertise.
- In addition to face-to-face consultations, you will be expected to provide accurate and professional advice via telephone and email where appropriate.
- There will also be opportunities to promote and sell luxury pre-owned jewellery, watches, handbags and other high-value merchandise within a retail environment.
- This sector requires a strong awareness of market trends and wider industry activity, enabling you to contribute commercially and support the ongoing success of your business unit.
- A high degree of professionalism and attention to detail is essential. Adherence to company policies, procedures and regulatory requirements is paramount and will require a careful, considered and organised approach to every aspect of your work.
Requirements
- You will possess strong customer service and relationship-building skills, together with a naturally inquisitive interest in the valuable items you encounter on a daily basis.
- Previous experience within a retail jeweller, pawnbroking or luxury goods environment would be highly advantageous, particularly where jewellery, watches, handbags or other luxury products have been handled and assessed.
- Candidates should have a good level of IT proficiency, strong numerical ability and excellent communication skills.
- Professional qualifications in jewellery, watchmaking or retail would be beneficial; however, comprehensive training and development resources are available to support you in achieving some of the industry's most respected accreditations.
Examples include:
- JET 1
- GIA qualifications
- NPA training and certification
A genuine passion for luxury brands and high-value assets would be advantageous. This interest may extend beyond jewellery and watches into areas such as collectibles, fine art, antiques or high-end vehicles.
The successful candidate will be professional, trustworthy and discreet, appreciating the personal responsibility that comes with occupying such a privileged position.
Why Apply?
The role of Pawnbroking Appraiser represents a significant career step, particularly for individuals with a retail background seeking to move into a more specialist and consultative environment. Rather than focusing solely on selling products, this role combines expert advisory services with retail sales, creating a uniquely rewarding and varied career path. For those already working within the sector, joining this fast-growing organisation could provide the ideal opportunity to further accelerate your pawnbroking career.
The company offers an abundance of training and development opportunities and is continually investing in growth and market expansion. As your expertise, knowledge and commercial contribution increase, there will be genuine opportunities to assume greater responsibility and progress your career accordingly.
Pawnbroking Appraisers in Guildford employer: Jolyon Marshall Limited
As the UK's leading pawnbroker, our client offers an exceptional work environment that prioritises employee growth and development. With a strong focus on training and professional advancement, employees are empowered to enhance their skills in the luxury asset sector while enjoying a supportive and dynamic culture. The company's commitment to excellence in customer service and its flourishing market presence make it an attractive employer for those seeking a meaningful and rewarding career in pawnbroking.
StudySmarter Expert Advice🤫
We think this is how you could land Pawnbroking Appraisers in Guildford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jolyon Marshall Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jolyon Marshall Limited!
We think you need these skills to ace Pawnbroking Appraisers in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jolyon Marshall Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jolyon Marshall Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jolyon Marshall Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jolyon Marshall Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
