At a Glance
- Tasks: Oversee daily operations of a high-profile concession and lead your team to success.
- Company: Exciting brand in the piercing industry with rapid growth and innovation.
- Benefits: Opportunity for career progression and significant responsibility in a dynamic environment.
- Other info: Join a company that values creativity and customer experience.
- Why this job: Make a real impact in a fast-growing sector while working with trendy jewellery.
- Qualifications: Strong leadership skills and experience in retail or beauty industry required.
The predicted salary is between 30000 - 38556 £ per year.
This unique brand captures the essence and spirit of the piercing industry, balancing an unforgettable ear-piercing experience with the most desirable jewellery to wear. Already operating a number of successful concessions within a nationally admired department store group, the company's growth continues at pace. There is undoubtedly a growing appetite among retailers to attract and retain the very best service providers and brands that are able to deliver exceptional customer experiences alongside genuine category expertise. This company has enjoyed a meteoric rise, and there remains significant market opportunity for its premier service and brand offering to continue setting new commercial standards.
The principal responsibility is to oversee the daily operations of a high-profile concession. The successful candidate will ensure seamless day-to-day trading within a host store environment, recognising that the best practices of both organisations must be observed at all times. Each concession will hold its own inventory and require supplies to be consistently available to ensure the optimum use of all on-site facilities. This will fall within your area of responsibility. Leading your team, you will maximise piercing studio utilisation, maintain the highest piercing standards, and ensure that every related sales opportunity, including jewellery sales and aftercare products, is offered professionally and appropriately. As additional concessions are expected to become operational, it will also be anticipated that these satellite locations will come under your management responsibility.
Requirements:
- It is essential that you possess the drive and determination to ensure every aspect of retailing and customer service is delivered to the highest possible standard.
- Your previous experience will demonstrate strong leadership skills, enabling you to inspire and empower colleagues to consistently deliver, and exceed, the company's customer promise.
- You are likely to have experience within ear piercing or the wider beauty industry and will appreciate the importance of customer education and personalised styling advice.
- You will be confident across a broad range of management disciplines, including recruitment, staff training, performance management, and health and safety best practice.
- You will be motivated by planning and implementing promotional activities whenever appropriate, and your ability to manage staff rotas effectively will ensure full operational and sales capability at all times.
Reasons To Apply:
This is an exceptionally varied role within a fast-growing and exciting sector. The position offers considerable responsibility and provides an excellent opportunity for an accomplished retail manager to make a genuine impact. The company prides itself on being current, innovative and trend-led. For a Retail or Concession Manager looking to progress their career with a business that continually strives to go above and beyond, this represents an outstanding opportunity within the jewellery industry.
To apply, please forward your CV directly to Jolyon at JML using the contact details provided below.
Concession Manager employer: Jolyon Marshall Limited
As a fifth-generation, family-owned luxury jeweller, our client offers an exceptional work environment that prioritises world-class customer service and employee development. With a strong heritage dating back to 1897, employees benefit from professional training and industry qualifications, fostering growth in a prestigious retail setting. This flagship location not only provides a platform for career advancement but also embodies a supportive culture where team members are valued and encouraged to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jolyon Marshall Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jolyon Marshall Limited!
We think you need these skills to ace Concession Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jolyon Marshall Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jolyon Marshall Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jolyon Marshall Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jolyon Marshall Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
