Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Jollyes, an award-winning pet retailer with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and health support.
- Why this job: Be part of a growing company that values pets, people, and sustainability.
- Qualifications: Retail management experience and a love for pets are essential.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Deputy Manager – Jollyes Pets - Tonbridge. Salary £26,000 - £28,500 p.a. + bonus potential of £1-5k p.a. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Tonbridge store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times Best Places to Work list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
- Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre-agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
The Role – Deputy Manager:
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes Pets
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets, people and the planet too!
To Apply
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!
Deputy Manager in Tonbridge employer: Jollyes
Contact Detail:
Jollyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Tonbridge
✨Tip Number 1
Get to know the company inside out! Research Jollyes, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for pets and people, which is exactly what they’re looking for.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you. Plus, it shows you’re serious about joining the team!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your previous retail management experience aligns with the Deputy Manager role. Be ready to share specific examples of how you’ve led teams and improved store performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager in Tonbridge
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide excellent customer service. We want to see that you're not just looking for a job, but that you genuinely care about our furry friends.
Highlight Your Management Experience: Make sure to detail your previous retail management roles, especially any times you've stepped in for the Store Manager. We’re looking for someone who can take charge and lead a team, so don’t be shy about showcasing your leadership skills and achievements!
Be Genuine and Personable: We value authenticity, so write your application in a way that reflects your true self. Use a friendly tone and don’t hesitate to share personal anecdotes that demonstrate your character and how you align with our values of being Genuine, Wise, Eager, Focused, and Together.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity at Jollyes!
How to prepare for a job interview at Jollyes
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your pet knowledge. Familiarise yourself with common pet care practices and the products Jollyes offers. This will not only impress your interviewers but also show your genuine passion for pets.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve motivated others and created a positive work environment. Be ready to discuss specific situations where you’ve exceeded KPIs or improved store standards.
✨Demonstrate Customer Service Excellence
Jollyes prides itself on delivering exceptional customer service. Think of times when you went above and beyond for a customer. Be prepared to share these stories during your interview to highlight your commitment to providing an unrivalled shopping experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to questions like, 'How would you handle a difficult customer?' or 'What steps would you take if a team member was underperforming?' This will help you articulate your thought process clearly.