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- Tasks: Provide advanced IT support and mentor the 1st line team in a hybrid role.
- Company: Reputable UK pet retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, discounts, wellbeing support, and flexible working options.
- Why this job: Join a passionate team and make a difference in tech support for pet lovers.
- Qualifications: Experience in 2nd Line/Desktop Support and proficiency in Windows 11 and Microsoft 365.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
A reputable UK pet retailer is looking for a 2nd Line IT Helpdesk Support Engineer based in Waltham Abbey. This hybrid role offers a salary between £28,000 and £32,000 per annum. You will provide advanced technical support and act as an escalation point for complex incidents, while mentoring the 1st line team.
Ideal candidates should have experience in a 2nd Line/Desktop Support environment and be proficient in Windows 11 and Microsoft 365.
Numerous benefits, including discounts and wellbeing support, are included.
Senior 2nd Line IT Helpdesk Engineer | Hybrid Role employer: Jollyes
Contact Detail:
Jollyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd Line IT Helpdesk Engineer | Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Windows 11 and Microsoft 365, make sure you can confidently discuss your experience and problem-solving strategies related to these platforms.
✨Tip Number 3
Show off your mentoring skills! Be ready to share examples of how you've helped others in your previous roles. This will highlight your leadership potential and fit for the hybrid role where you'll be guiding the 1st line team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior 2nd Line IT Helpdesk Engineer | Hybrid Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a 2nd Line/Desktop Support environment. We want to see how your skills with Windows 11 and Microsoft 365 shine through, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about this hybrid role and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of complex incidents you've resolved. We love seeing how you’ve mentored others and tackled challenges head-on, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jollyes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the software, but that you can handle complex incidents like a pro.
✨Show Off Your Mentoring Skills
Since this role involves mentoring the 1st line team, think of examples where you've helped others grow. Prepare to share how you’ve supported colleagues in troubleshooting or guided them through difficult situations. This will highlight your leadership potential.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios. Practice how you would handle a complex incident or a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company Culture
Familiarise yourself with the pet retailer's values and culture. Think about how your personal values align with theirs. This will help you answer questions about why you want to work there and how you can contribute to their team.
