At a Glance
- Tasks: Support the Store Manager and ensure excellent customer service and store standards.
- Company: Join Jollyes Pets, voted Best Retailer 2024 and a top workplace.
- Benefits: Competitive salary, bonus potential, discounts, and health support.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be part of a passionate team that loves pets and people!
- Qualifications: Retail management experience and a passion for pets required.
The predicted salary is between 26500 - 30000 £ per year.
Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Norwich store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.
Benefits
- Competitive salary of £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre-agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
Role
Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
Skills
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, temporary (9-12 months Maternity) position - 40 hours per week working 5 days out of 7.
Deputy Manager in Norwich employer: Jollyes
Jollyes Pets is an exceptional employer, recognised as one of the Best Places to Work in the Sunday Times and awarded Best Retailer 2024 by Retail Week. With a strong focus on employee wellbeing, we offer a competitive salary, generous bonuses, and a comprehensive benefits package that includes health support, enhanced family leave, and ongoing training for career advancement. Join our vibrant team in Norwich, where your passion for pets and people will thrive in a supportive and engaging work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Norwich
✨Tip Number 1
Get to know the company! Research Jollyes and its values, especially their commitment to pet welfare and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your passion for pets! Be ready to share your experiences with pets and how they’ve shaped your customer service approach. This personal touch can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Jollyes family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Deputy Manager in Norwich
Some tips for your application 🫡
Show Your Passion for Pets:Make sure to highlight your love for pets in your application. We want to see that you genuinely care about animals and can connect with our customers, the pet parents!
Tailor Your Experience:When detailing your previous retail management experience, focus on how you've successfully supported a Store Manager. We’re looking for examples of how you’ve led teams and improved store performance.
Be Genuine and Engaging:Use a friendly tone in your application. We value authenticity, so let your personality shine through while demonstrating how you embody our values: Genuine, Wise, Eager, Focused, Together.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Jollyes.
How to prepare for a job interview at Jollyes
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your pet knowledge. Familiarise yourself with common pet care practices and the products Jollyes offers. This will not only show your passion for pets but also demonstrate that you're ready to provide excellent customer service.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading the team. Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve motivated others or resolved conflicts, as these stories will highlight your leadership abilities.
✨Understand the Business Metrics
Get a grip on retail performance metrics like KPIs and sales targets. Be ready to discuss how you've previously contributed to improving business performance. This shows that you’re commercially aware and can help drive the store's success.
✨Emphasise Teamwork and Communication
Being a team player is crucial for this role. Prepare to talk about how you’ve built strong relationships with colleagues and fostered a positive work environment. Highlight any experiences where effective communication led to better team performance or customer satisfaction.
