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For Companies At a Glance
- Tasks: Support the Store Manager and lead daily operations in a pet-friendly environment.
- Company: Join Jollyes, voted Best Retailer 2024 and a top workplace.
- Benefits: Competitive salary, bonus potential, discounts, and health support.
- Other info: Dynamic role with excellent growth opportunities and a supportive culture.
- Why this job: Make a difference in pet care while developing your career.
- Qualifications: Retail management experience and a passion for pets and people.
The predicted salary is between 28038 - 33038 £ per year.
Salary £28,038 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents. Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Newport, Isle of Wight store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits
- Competitive salary of £28,038 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre‑agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
The Role – Deputy Manager
Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (*Training given). Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, permanent position - 40 hours per week working 5 days out of 7. Accredited as an age inclusive employer, we welcome applications of all ages (16+).
Deputy Manager in Newport employer: Jollyes
Contact Detail:
Jollyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Jollyes' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their pet-loving family.
✨Tip Number 2
Practice your pet knowledge! Brush up on common pet care topics and be ready to share your passion for pets during the interview. This will not only impress them but also demonstrate that you’re a great fit for the role.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss your previous management experiences and how you've successfully led teams. Use specific examples to highlight your ability to create a positive work environment and drive performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager in Newport
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for pets in your application. We want to see that you genuinely care about animals and can connect with our pet parents. Share any relevant experiences that showcase your passion!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We’re looking for candidates who can demonstrate their retail management experience and how it aligns with the Deputy Manager role. Use keywords from the job description to make your application stand out.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our team culture. Remember, we’re looking for genuine individuals who embody our values!
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jollyes
✨Know Your Stuff About Pets
Since this role is all about pets, make sure you brush up on your pet knowledge. Familiarise yourself with common pet care practices and the products Jollyes offers. This will not only show your passion for pets but also demonstrate that you're ready to provide excellent customer service.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve motivated others or resolved conflicts, as these stories will highlight your leadership abilities.
✨Demonstrate Your Customer Service Expertise
Customer service is key in retail, especially in a pet store. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Align with Company Values
Jollyes values being Genuine, Wise, Eager, Focused, and Together. Before your interview, think about how you embody these values in your work. Prepare to share examples that reflect these traits, as it will show that you’re a great cultural fit for the team.