At a Glance
- Tasks: Support the Store Manager in daily operations and lead a passionate team.
- Company: Join Jollyes Pets, a vibrant pet retail company with a love for animals.
- Benefits: Competitive salary, bonus potential, and fantastic discounts on pet products.
- Other info: Flexible hours, extra time off, and ongoing training for career growth.
- Why this job: Make a difference in pet care while developing your leadership skills.
- Qualifications: Retail management experience and a passion for pets and people.
The predicted salary is between 28038 - 28500 £ per year.
Salary £28,038 - £28,500 p.a. + bonus potential of up to £2k p.a. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
The Benefits:
- Competitive salary of £28,038 - £28,500 p.a., plus annual bonus potential of up to £2k p.a., subject to reaching pre-agreed measures.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development: Ongoing training for career growth.
The Role:
Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputised for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.
Full time, permanent position - 40 hours per week working 5 days out of 7. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+).
Deputy Manager in Evesham employer: Jollyes
Jollyes Pets is an exceptional employer that prioritises the wellbeing and development of its team members in Evesham. With a competitive salary, generous benefits including a financial wellbeing package, enhanced family leave, and ongoing training opportunities, we foster a supportive and engaging work culture. Our commitment to pet welfare and customer service excellence creates a rewarding environment for those passionate about pets and people alike.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Evesham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jollyes, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jollyes!
We think you need these skills to ace Deputy Manager in Evesham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jollyes, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jollyes and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jollyes that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jollyes
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
