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For Companies At a Glance
- Tasks: Support the Store Manager and lead a passionate team in delivering exceptional customer service.
- Company: Join Jollyes Pets, an award-winning retailer with a fun and supportive culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support for you and your pets.
- Why this job: Be part of a growing company that values pets, people, and sustainability.
- Qualifications: Retail management experience and a love for pets and teamwork are essential.
- Other info: Flexible hours, career growth opportunities, and a vibrant workplace await you!
The predicted salary is between 22600 - 26700 £ per year.
Overview
Deputy Manager – Jollyes Pets – Carlisle. Salary £26,287 – £26,939 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Carlisle store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times \’Best Places to Work\’ list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- Competitive salary of £26,287 – £26,939 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre-agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge – supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more
The Role – Deputy Manager:
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills:
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- Full time, permanent position – 40 hours per week working 5 days out of 7.
About Jollyes Pets
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we\\\’re friendly to pets people and the planet too!
To Apply
If you\\\’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you\\\’ll be warmly welcomed and your contribution truly valued. Click the \’apply\’ button today and join our pack as a Jollyes Deputy Manager!
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Deputy Manager employer: Jollyes
Contact Detail:
Jollyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jollyes. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect Deputy Manager.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your retail management experience and how you've led teams in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion for pets! Since Jollyes is all about pets, make sure to share your love for animals during the interview. Talk about your experiences with pets and how that translates into providing excellent customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Deputy Manager position.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any personal experiences or stories that highlight your passion for animals and how it connects to the role of Deputy Manager.
Highlight Your Management Experience: Make sure to detail your previous retail management experience. We want to see how you've successfully led teams and managed store operations, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for Jollyes. Use keywords from the job description and show us how your skills align with our values of being Genuine, Wise, Eager, Focused, and Together.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right paws and shows us you’re serious about joining our team!
How to prepare for a job interview at Jollyes
✨Know Your Stuff About Pets
Make sure you brush up on your pet knowledge before the interview. Jollyes is all about providing excellent customer service, so being able to chat confidently about different pets and their needs will definitely impress. Think about common questions customers might ask and how you would respond.
✨Show Your Leadership Skills
As a Deputy Manager, you'll be supporting the Store Manager and leading the team. Prepare examples of how you've successfully managed teams in the past. Highlight any experiences where you’ve motivated others or improved team performance – this will show you’re ready for the role!
✨Demonstrate Your Customer Service Passion
Jollyes values exceptional customer service, so be ready to share stories that showcase your commitment to delighting customers. Think of specific instances where you went above and beyond to ensure a great shopping experience – this will resonate well with the interviewers.
✨Align with Their Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Eager, Focused, Together. During the interview, weave these values into your answers. Show how your personal values align with theirs, and how you can contribute to creating a positive culture in the store.
