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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and team management.
- Company: Join Jollyes, an award-winning pet retailer with over 100 stores and a passion for pets.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support.
- Why this job: Be part of a vibrant culture focused on pets, people, and sustainability.
- Qualifications: Retail management experience and a love for pets are essential.
- Other info: Flexible hours, additional leave for special occasions, and a supportive work environment.
The predicted salary is between 22300 - 25000 £ per year.
Overview
Deputy Manager – Jollyes The Pet People – Romford. Salary £26,368 – 28,428 p.a. + bonus potential of £1-5k p.a*. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Romford store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times \’Best Places to Work\’ list and accredited by the Pet Sustainability Coalition in 2024.
The Benefits:
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- Competitive salary of £26,368 – 28,428 p.a., plus annual bonus potential of £1-5k p.a., *subject to reaching pre-agreed measures.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)
- Enhanced Paternity leave– partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge – supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more
The Role – Deputy Manager
- Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.
- Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
- Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
- Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
The Skills
To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis.
- A team player, able to communicate effectively and build high performing and highly engaged teams.
- Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware and have a proactive approach with great planning and organisation skills.
- Full time, permanent position – 40 hours per week working 5 days out of 7.
About Jollyes The Pet People
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we\\\’re friendly to pets people and the planet too!
To Apply
If you\’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you\’ll be warmly welcomed and your contribution truly valued. Click the \’apply\’ button today and join our pack as a Jollyes Deputy Manager!
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Deputy Manager employer: Jollyes
Contact Detail:
Jollyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Jollyes' values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around customer service and pet care.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've successfully led teams and improved store performance in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Engage with the local community and pet owners in Romford. Building connections and understanding the local market can give you valuable insights to discuss during your interview, showing your commitment to the role and the brand.
✨Tip Number 4
Prepare to discuss how you would create a positive team culture and enhance customer experiences. Think about specific strategies you could implement that align with Jollyes' focus on exceptional service and team engagement.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, especially any roles where you have deputised for a Store Manager. Emphasise your skills in team management, customer service, and financial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and people. Mention specific examples of how you've created a positive shopping experience in previous roles and how you align with Jollyes' values.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, planning, and organisation. Provide examples of how you've developed business performance and exceeded KPIs in past positions.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Jollyes and its commitment to pet welfare and customer service. Mention why you want to work for a company recognised as one of the 'Best Places to Work' and how you can contribute to their success.
How to prepare for a job interview at Jollyes
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Jollyes values individuals who are genuinely passionate about animals, so share any personal experiences or stories that highlight your connection with pets.
✨Demonstrate Leadership Skills
As a Deputy Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and engage others while maintaining high store standards.
✨Know the Company Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Eager, Focused, Together. Be ready to discuss how you embody these values in your work and how they align with your management style.
✨Prepare for Customer Service Scenarios
Customer service is key in retail. Think of scenarios where you've gone above and beyond for customers, especially in a pet-related context. Be prepared to discuss how you would ensure an exceptional shopping experience for Jollyes' customers.
