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For Companies At a Glance
- Tasks: Lead daily store operations, manage a team, and ensure excellent customer service.
- Company: Join Jollyes, an award-winning pet retailer with over 70 years of experience.
- Benefits: Enjoy competitive salary, bonuses, discounts, and wellness support.
- Why this job: Be part of a top-rated company that values pets, people, and community.
- Qualifications: Retail management experience and a passion for pets and customer service required.
- Other info: Full-time role with opportunities for career progression and personal development.
The predicted salary is between 24400 - 27600 £ per year.
Retail Store Manager – Jollyes The Pet People - Llanelli. Salary £29,439 - £32,887 p.a. + £4k bonus potential. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Llanelli store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation and included in the Sunday Times 'Best Places to Work' list.
The Benefits:
- Competitive salary of £29,439 - £32,887 p.a., plus £4,000 annual bonus subject to achieving KPIs.
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
- Free colleague uniform and on-site parking.
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks.
- Enhanced Paternity leave – partners to receive 4 weeks full pay.
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values.
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
- Care concierge supporting colleagues who are carers with access to information, services and benefits.
- Alvie health coaching / cancer support (specialist nurses, physios, nutritionists, psychologists…).
- Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more.
- Learning & Development for your ongoing skills development and future progression.
The Role – Store Manager:
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives.
The Skills:
To be successful in this role, joining as a Store Manager you’ll need the following skills and experience:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
- A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
- Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware, able to manage your P&L and have a proactive approach.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes The Pet People:
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too!
To Apply:
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Store Manager employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Jollyes' values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company.
✨Tip Number 2
Prepare to discuss your previous retail management experiences in detail. Be ready to share specific examples of how you've successfully managed teams, improved store performance, and delivered exceptional customer service, as these are key aspects of the Store Manager role.
✨Tip Number 3
Network within the pet retail community. Attend local events or join online forums related to pet care and retail management. Building connections can provide insights into the industry and may even lead to referrals for the position.
✨Tip Number 4
Research the latest trends in pet care and retail management. Being knowledgeable about current market trends and customer preferences will help you stand out as a candidate who is proactive and well-informed about the industry.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in team leadership and customer service. Use specific examples that demonstrate your ability to meet KPIs and manage store operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for pets and people. Mention why you want to work at Jollyes specifically and how your values align with theirs. Be sure to include your management style and how you plan to create a positive team culture.
Showcase Your Achievements: In both your CV and cover letter, quantify your achievements where possible. For example, mention any previous sales targets you exceeded or successful initiatives you implemented that improved customer satisfaction or team performance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Store Manager role.
How to prepare for a job interview at Jollyes The Pet People
✨Show Your Passion for Pets
As a Store Manager at Jollyes, it's crucial to demonstrate your love for pets. Share personal stories or experiences that highlight your connection with animals and how it influences your approach to customer service.
✨Highlight Your Retail Management Experience
Be prepared to discuss your previous retail management roles in detail. Focus on specific examples where you successfully managed a team, improved store performance, or exceeded KPIs, as this will show your capability to handle the responsibilities of the position.
✨Emphasise Team Leadership Skills
Jollyes values strong leadership. Talk about how you've motivated and developed your team in past roles. Provide examples of how you’ve built a positive work culture and ensured clear communication within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare scenarios related to customer service challenges or team dynamics, and outline how you would handle them effectively.
