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For Companies At a Glance
- Tasks: Lead a passionate team, manage store operations, and deliver exceptional customer service.
- Company: Join Jollyes Pets, an award-winning UK pet retailer with a vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and comprehensive wellbeing support.
- Why this job: Make a real impact in a fun environment while caring for pets and their owners.
- Qualifications: Retail management experience and a love for pets and people are essential.
- Other info: Flexible working hours, career growth opportunities, and a supportive community await you.
The predicted salary is between 33500 - 38500 £ per year.
Salary £33,500 - £38,500 p.a. + bonus potential of £2-10k p.a. (subject to reaching pre-agreed measures). Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.
The Benefits:
- Competitive salary of £33,500 - £38,500 p.a., plus annual bonus potential of £2-10k p.a. (subject to reaching pre-agreed measures).
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry.
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips.
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 30% off Jollyes branded products (and 20% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%).
- Free colleague uniform and on-site parking.
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks.
- Enhanced Paternity leave – partners to receive 4 weeks full pay.
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values.
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords.
- Care concierge supporting colleagues who are carers with access to information, services and benefits.
- Alvie health coaching / cancer support (specialist nurses, physios, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more.
- Learning & Development for your ongoing skills development and future progression.
The Role – Store Manager:
Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs. Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership. Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet and product knowledge. Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community. Ensuring clear communication of key business updates and individual and team objectives.
The Skills:
- A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
- Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
- A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
- Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
- You should be commercially aware, able to manage your P&L and have a proactive approach.
Full time, permanent position - 40 hours per week working 5 days out of 7.
About Jollyes Pets:
Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we’re friendly to pets, people and the planet too!
To Apply:
If you’re keen to develop your career in retail management and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
Store Manager employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out Jollyes' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your previous retail management experience.
✨Tip Number 3
Show off your passion for pets! Be ready to share your experiences with animals and how that translates into excellent customer service. Jollyes loves pet parents, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to ask questions during your interview. It shows you're engaged and serious about the role. Ask about team dynamics, store goals, or how they support employee development – it’ll make you stand out!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! Share any experiences you have with animals and how they inspire you to provide excellent customer service. We want to see that you're not just a manager, but a pet enthusiast too!
Highlight Your Management Skills: Make sure to showcase your previous retail management experience. Talk about how you've successfully led teams, managed store operations, and exceeded KPIs. We’re looking for someone who can demonstrate their ability to create a positive work environment and drive performance.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and values mentioned in the job description. Show us how you embody our values of being Genuine, Wise, Eager, Focused, and Together.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our pack at Jollyes!
How to prepare for a job interview at Jollyes The Pet People
✨Know Your Stuff About Pets
As a Store Manager at Jollyes, having a passion for pets is crucial. Brush up on your pet knowledge and be ready to discuss different breeds, care tips, and products. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on approach and how you've motivated staff to exceed KPIs. Jollyes values strong leadership, so demonstrating your ability to build high-performing teams will set you apart.
✨Understand the Business Metrics
Familiarise yourself with key retail metrics like P&L management, turnover, and gross margin. Be ready to discuss how you've improved these in previous roles. This shows you're commercially aware and can contribute to the store's financial success.
✨Emphasise Customer Service Excellence
Jollyes prides itself on exceptional customer service. Prepare to share specific instances where you've gone above and beyond for customers. Discuss how you would ensure a great shopping experience and promote responsible pet ownership in the store.