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- Tasks: Assist customers and maintain store standards while promoting responsible pet ownership.
- Company: Join Jollyes, an award-winning UK pet retailer with over 50 years of experience.
- Benefits: Enjoy flexible hours, discounts, wellbeing support, and a fun workplace culture.
- Why this job: Be part of a passionate team that values pets, people, and the planet.
- Qualifications: Customer service experience is preferred; a love for pets is essential!
- Other info: Part-time role with opportunities for career progression and special leave benefits.
Job Description
Retail Sales Assistant – Jollyes The Pet People – Stevenage. Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a grrrreat career with Jollyes. Following exciting recent growth, we're looking for a talented individual to be a Sales Assistant in our Stevenage store. This is a fantastic opportunity to join a company voted Best Retailer 2024 (<£250m t/o) by Retail Week and included in the Sunday Times 'Best Places to Work' list.
So, what's in it for you? The Benefits:At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.
- £8.18 – £12.21 per hour
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more
- Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles – you really can have a great career with Jollyes!
* = Pro rata for part time colleagues
What do we need from you?:Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership.
- We are seeking people with a fun personality who are great at interacting with pets and people.
- Enjoy the challenges of a fast-paced retail workplace.
- Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach.
- Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together.
- A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days.
- Part time, permanent position – 12 hours per week
About Jollyes The Pet PeopleJollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!
To ApplyIf you're keen to develop your career in retail and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Sales Assistant employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Jollyes' values and mission. When you understand what the company stands for, you can tailor your conversations during interviews to show how you embody those values, making you a more appealing candidate.
✨Tip Number 2
Showcase your passion for pets! Whether it's through personal anecdotes or experiences, demonstrating your love for animals can help you connect with the team and highlight your suitability for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for customers, as this will illustrate your ability to provide the high level of service that Jollyes prides itself on.
✨Tip Number 4
Be ready to demonstrate your flexibility. Since the role requires working evenings and weekends, showing that you are adaptable and willing to cover various shifts can set you apart from other candidates.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with pets or provided exceptional service, as this aligns with Jollyes' values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention specific examples of how you've gone above and beyond in previous roles to create a positive customer experience.
Showcase Your Personality: Jollyes is looking for fun personalities! Use your application to convey your enthusiasm for working in a fast-paced retail environment and your ability to connect with both pets and people.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability to work evenings and weekends. This shows your commitment and willingness to meet the store's needs.
How to prepare for a job interview at Jollyes The Pet People
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Jollyes values candidates who are genuinely passionate about pets, so share any personal experiences you have with pets or how you've helped others with their pet care.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to help a customer, as this aligns with Jollyes' commitment to fantastic customer service.
✨Emphasise Teamwork and Flexibility
Since the role requires working with a team and being flexible with shifts, be ready to discuss your experience in collaborative environments. Share instances where you adapted to changing schedules or worked closely with colleagues to achieve a common goal.
✨Align with Jollyes' Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Focused, Eager, Together. During the interview, try to weave these values into your responses, showing how you embody them in your work ethic and interactions.
