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- Tasks: Assist customers with pet products and provide excellent service in a fun retail environment.
- Company: Join Jollyes, an award-winning pet retailer with over 70 years of experience and a passion for pets.
- Benefits: Enjoy flexible hours, discounts on pet products, and a fantastic benefits package including wellbeing support.
- Why this job: Be part of a top-rated company that values its employees and promotes responsible pet ownership.
- Qualifications: A friendly personality, customer service experience, and flexibility for shifts are essential.
- Other info: Part-time position with opportunities for career progression and special leave for personal events.
Combine your passion for pets with your job and help deliver fantastic customer service to our pet parents and build a great career with Jollyes. Following exciting recent growth, we are looking for a talented individual to be a Sales Assistant in our Dover store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation and included in the Sunday Times 'Best Places to Work' list.
The Benefits:
- £8.18 - £12.21 per hour
- iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
- Retail Trust membership – counselling, wellbeing and financial support for the retail industry
- Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
- Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
- 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
- Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
- Free colleague uniform and on-site parking
- Additional paid leave for your wedding, new pet coming home and your birthday off!
- Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)
- Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)
- Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
- Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
- Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
- Care concierge supporting colleagues who are carers with access to information, services and benefits
- Alvie health coaching / cancer support (specialist nurses, physios, nutritionists, psychologists…)
- Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
- Learning & Development for future progression into Supervisory, Management or Support roles - you really can have a great career with Jollyes!
What do we need from you?
Your role as a Sales Assistant will be to help your store colleagues to maximise the potential of the store by providing genuinely helpful and friendly customer service, upholding great store standards with available stock and clean and tidy presentation, and promoting responsible pet ownership. We are seeking people with a fun personality who are great at interacting with pets and people. Enjoy the challenges of a fast-paced retail workplace. Ideally, you will have experience in a similar, customer facing environment and have a hands-on approach. Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of being: Genuine, Wise, Focused, Eager, Together. A high level of flexibility is required as our opening hours include evenings and weekends. Therefore you should be flexible to cover any shifts over 7 days. Part time, permanent position – 20 hours per week.
About Jollyes The Pet People
Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too!
To Apply
If you’re keen to develop your career in retail and benefit from future progression as we continue to grow, you’ll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Sales Assistant!
Sales Assistant employer: Jollyes The Pet People
Contact Detail:
Jollyes The Pet People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Jollyes' values and mission. When you understand what the company stands for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Showcase your passion for pets! Whether it's through volunteering at animal shelters or sharing your own pet stories, demonstrating your love for animals can make you stand out as a candidate who truly fits the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will highlight your ability to provide the high level of service Jollyes expects.
✨Tip Number 4
Be ready to demonstrate your flexibility. Since the role requires working evenings and weekends, having a clear plan on how you can accommodate various shifts will show your commitment and readiness for the job.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you interacted with pets or provided exceptional service, as this aligns with Jollyes' values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express why you want to work at Jollyes.
Showcase Your Personality: Jollyes is looking for fun personalities! Use your application to convey your enthusiasm for pets and your ability to connect with both animals and people. A friendly tone can make a big difference.
Highlight Flexibility: Since the role requires flexibility with shifts, mention your availability clearly in your application. This shows you're ready to meet the demands of a fast-paced retail environment.
How to prepare for a job interview at Jollyes The Pet People
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will resonate with the company's values and demonstrate that you're a great fit for their team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Jollyes values friendly and helpful interactions, so be ready to discuss how you can contribute to creating a positive shopping experience for pet parents.
✨Be Flexible and Adaptable
Highlight your willingness to work flexible hours, including evenings and weekends. This is crucial for a retail position, and showing that you're adaptable will make you a more attractive candidate.
✨Embrace the Company Values
Familiarise yourself with Jollyes' core values: Genuine, Wise, Focused, Eager, Together. Be prepared to discuss how you embody these values in your work and how they align with your personal approach to customer service.